There is never a good time to face a major system failure, but heading into a public holiday weekend made the situation all the more challenging.
“Our production server failed catastrophically,” explained Josh Wright, Fergies IT Manager.
Fergies had an external provider, but, as Wright discovered on the Queen’s Birthday weekend, backups were not working. For the business, this meant significant interruption.
“When the servers are not working, we can’t process jobs. If those jobs are not delivered on time, customers can easily go elsewhere,” said Wright.
Wright uncovered a number of servers in what he describes as various states of decay. With help not forthcoming, Wright took the step of looking beyond the previous managed services partner, and sought urgent help from Truis.
“We had backups of primary servers, but recovering that was hit and miss. All of the servers were running old operating systems, Server 2003 or older, and that made us vulnerable,” said Wright. “Of the eight different servers, some had backups not working, and the service provider was not testing them.”