Ultimately, with a renewed investment in technology, the business sought returns in improved services as well as reduced costs. The Truis solution delivered on both counts. The solid foundations have allowed Wright to streamline workflow, thanks to a far greater visibility of all aspects of the business.
“We have focused on automation and process improvement in the company, and are now looking more profitable as a result,” said Wright. “We have better visibility of what we are doing, and can identify areas for improvement.”
The business now has a web portal and is rolling out a digital store presence, meaning that customers can build jobs on the Fergies platform, 24/7.
“Our customers can now see and order stock live. They can build their jobs on our platform. This enhances our customer engagement,” said Wright.
The stable core systems that Fergies invested in reduces the risk to the business for Fergies. Virtualisation and the easier management of the Veeam and Lenovo combination mean that Fergies save the cost of their previous managed services contract.
“Day-to-day it is fairly pain-free, and things just work,” said Wright.
The flexibility provided by Veeam’s solutions makes offsite backup a breeze, says Wright, who has implemented regular tests to ensure the business can face future challenges with confidence. In the event that systems cannot be restored in minutes, the business can switch to the DR system and continue, without interruption to customers or operations, allowing for high availability.
Importantly, Fergies can now be proactive in maintaining systems and streamlining processes. Wright can manage infrastructure in less than a third of his time, meaning he can focus on further process improvements within the company. Not only does the business avoid the significant cost of downtime, with more than sixty people unable to perform their tasks, but Wright is able to develop the customer-facing systems that now make Fergies a technology leader in their industry.
“Customer feedback has been positive,” concluded Wright.