Ensuring Reliable ERP Management for a Leading Steel Manufacturer
Australian Tube Mills, a renowned manufacturer of steel tubular, pipe, and profile sections with over 80 years of experience, faced a significant challenge: the loss of key staff members critical to managing their BPCS ERP infrastructure. To address this, they turned to Truis, a trusted partner with the necessary expertise to provide a comprehensive managed service solution.
Austube Mills, part of InfraBuild, operates manufacturing facilities in Acacia Ridge (QLD) and Newcastle (NSW) and supplies over 200 distribution networks across Australia and New Zealand. With their world-class DuraGal and DuraPrimed coatings, they meet the diverse needs and conditions of the Australasian steel market. Their commitment to excellence and innovation has positioned them as a leader in the industry, consistently delivering high-quality products to their customers.
The Challenges
The sudden departure of a programmer and a system administrator left Austube Mills in a vulnerable position, with their IT Manager burdened with additional responsibilities. This situation was unsustainable and risked the stability of their core systems. Recognising the critical need for external support to maintain their operational efficiency, Austube Mills engaged Truis to manage their mission-critical BPCS ERP infrastructure.
This decision was driven by the understanding that maintaining a robust ERP system was essential to their continued success. Without the necessary expertise, Austube Mills faced potential disruptions that could hinder their production capabilities and affect their ability to meet market demands. By partnering with Truis, they sought to safeguard their operations and ensure the seamless functioning of their ERP system.
The Solution
Truis implemented a Managed Service covering Austube Mills' BPCS ERP system, including their Production and High Availability systems. The service package included regular health checks, reporting, updates, and upgrades. It also featured Service Management with a dedicated contact for governance and customer advocacy. Furthermore, Truis provided 24x7x4 on-call support with proactive monitoring and alerting, ensuring that any issues were identified and resolved promptly. Additionally, a bucket of hours was allocated for support calls and planned activities, offering Austube Mills comprehensive and reliable support for their critical systems.
Truis brought extensive experience and innovative approach to the table, ensuring that Austube Mills' systems were always performing optimally. Proactive monitoring and maintenance services meant that potential issues were identified and addressed before they could impact operations, providing peace of mind and allowing Austube Mills to focus on their core business activities.
The Outcome
The Managed Service effectively de-risked Austube Mills from the loss of their experienced iSeries Systems Administrator. Truis provided regular housekeeping and health checks on their systems, combined with proactive monitoring to prevent potential problems. Skilled resources were on hand to quickly address any issues that arose, ensuring the continuity of essential functions and alleviating the workload of Austube Mills' IT Manager.
The partnership with Truis not only stabilised their IT infrastructure but also enhanced its overall performance and reliability. This allowed Austube Mills to continue delivering high-quality products without disruptions. The managed service model provided by Truis proved to be cost-effective, allowing Austube Mills to allocate their resources more efficiently and drive further growth.
Customer Feedback
Austube Mills expressed their satisfaction with Truis' services, noting the longstanding partnership and trust that had been built over the years. Truis had previously supplied and installed the IBM equipment and Maxava High Availability software now being managed, making the transition to a managed service a logical next step.
The customer appreciated Truis' commitment to excellence and their ability to adapt to the evolving needs of the business. The dedicated support and expertise offered by Truis were highly valued, ensuring that Austube Mills could focus on their strategic goals while leaving the IT management to trusted professionals.
Truis need to add "A better than outstanding" icon on your ticket closure email, that would be the one I always select!
Graham Britton - IT Manager
Conclusion
Through their collaboration with Truis, Austube Mills successfully navigated a challenging period, ensuring the stability and reliability of their ERP infrastructure. This case study highlights the importance of having Truis as a trusted partner to provide expert support and proactive management, enabling businesses to focus on their core operations with confidence.
Truis's comprehensive managed service solutions are designed to meet the unique needs of each client, providing tailored support that drives success. Commitments to innovation, reliability, and customer satisfaction makes Truis the ideal partner for businesses looking to optimise their IT infrastructure and achieve their strategic objectives. This enables companies like Austube Mills to thrive in today's competitive market, secure in the knowledge that their IT systems are in capable hands.
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