IT managed services and support in Brisbane

As a business leader, you’re juggling a million things—customers, employees, finances, and so much more.

Keeping your IT systems running is essential. However, it can also feel like a never-ending headache. Between managing computers, servers, networks, and software, IT issues can easily disrupt your day and impact your bottom line.

When—not if—something goes wrong, it can throw a wrench into your operations and cost you valuable time and money. That’s where a managed service provider (MSP) like us comes in.

Partnering with an MSP lets you hand over the responsibility of your IT infrastructure to a dedicated IT department without the overhead of hiring, training, and equipping an in-house IT department.

An MSP takes care of your tech needs, from routine maintenance to emergency support. They monitor your systems 24/7, proactively identify and resolve issues, and provide expert guidance on IT strategies. 

Think of managed IT services as having a personal chef in your home. You don’t have to worry about cooking or keeping the kitchen organised and running smoothly. Similar to having an MSP, you can focus on what you do best—growing your business.

So, is it worth the investment? In short, absolutely. With managed IT services like ours, you can do the following:

Support IT Innovation

When you partner with us, you’re not just getting IT support—you’re gaining a strategic partner.

Our team of IT experts can help you tap into technology that drives innovation and improves your business processes.

We’ll work with you to recognise opportunities to optimise your operations, increase efficiency, and enhance customer satisfaction.

Focus on Core Activities

By outsourcing your IT needs to us, you can free up your internal team’s valuable resources to focus on critical areas of your business.

Our team is capable of handling all aspects of your IT infrastructure, from network management to cybersecurity, allowing you to concentrate on what matters most: expanding your company and achieving your goals.

Proactive Maintenance

‘Prevention is better than cure’ is a principle we take to heart. We take a proactive approach to maintenance, pinpointing and addressing potential IT issues before they become significant problems.

This approach helps us minimise downtime, reduce costs, ensure smooth business operations, and help you get the most out of your tech.

Future-Proofing IT

Technology moves at a fast pace—an understatement, really. Without a dedicated IT team, you’ll find that staying ahead of the curve can be challenging.

We’re here to help you future-proof your IT infrastructure by providing guidance on emerging technologies and recommending solutions customised to your long-term business objectives.

We’ll ensure your IT systems are scalable, flexible, and built to support your growth.

A Fresh Perspective

Sometimes, a new perspective can make all the difference. Our support team can be your fresh set of eyes, offering objective insights and recommendations that may not have crossed your mind.

We’re here to question the status quo and identify opportunities for improvement, benefiting your business in ways you hadn’t considered.

Stay in Control of Your IT Costs

With our predictable pricing models, you never have to worry about losing control of your IT costs.

Our managed services plans offer a fixed monthly fee, eliminating the surprises and uncertainties associated with traditional IT support.

Stay Compliant and Secure

In today’s regulatory landscape, ensuring your business complies with relevant laws and regulations is essential.

We can help you fulfil your compliance obligations by providing guidance on industry standards, conducting daily audits, and implementing robust security measures.

Disaster Recovery

Even with the best preventative measures in place, disasters can happen. But don’t worry—we’re here to help. We can work with you to create a comprehensive disaster recovery plan that minimises disruptions and ensures business continuity.

Our team will collaborate with you to identify critical systems and data, implement backup strategies, and test your recovery measures regularly.

Aside from IT management services, we also offer various solutions to help your small business dominate Brisbane, Sydney, Queensland, or any other market.

Digital Transformation

Do you need a custom application to streamline your business processes? Our team of skilled developers can craft tailored technology solutions to solve your unique IT problems.
From SharePoint applications to complex business intelligence systems leveraging AI (artificial intelligence), we’ve got you covered.

Business Communication and Conferencing

Effective communication is critical to business success—which is why we ensure that you connect with your team and clients regardless of their location.
Whether you prefer video conferencing and team collaboration tools such as Microsoft Teams or traditional phone systems, we have professional services customised to your needs.

Cloud and Hybrid Cloud Solutions

Are you considering ditching or upgrading your on-site servers? Our cloud services can make that happen. Our cloud solutions can migrate your applications and data to the cloud, improving scalability, IT security, and cost-effectiveness.

From private cloud deployments to Office 365 solutions, we’ll help you choose the best option for your business.

Not every MSP is created equal—if you've worked with a few IT companies before, you'll likely agree with this sentiment.

Some providers are experts at preventing cyber attacks. Others excel in IT consulting but fall short when it comes to deployment.

So, choose an IT services provider that truly understands your business needs and goals—one that treats your business like their own.

But how can you tell if you're speaking with the right IT professionals? Here are some key indicators:

• Flexibility and scalability:

• Tailored solutions: Your IT needs are unique, so a quality MSP must customise its services to fit your specific requirements—not squeeze you into a one-size-fits-all solution.
• Scalability: As your business grows, your IT infrastructure should be able to keep up. Your MSP should be able to adapt to your evolving needs—whether it’s increasing storage capacity or upgrading your network security.

• Proven track record:

• Reliability and expertise: Choose an MSP with a proven track record for delivering high-quality, reliable services. Their knowledge and trustworthiness should be evident in every interaction.
• Customer satisfaction: The right MSP to handle your IT operations will come recommended by a long list of satisfied customers. 

Look for positive testimonials and case studies—they offer valuable insights into an MSP’s capabilities and commitment to client success.

• Proactive and reactive support:

• Proactive monitoring: A quality MSP is proactive, constantly monitoring your IT infrastructure to spot and resolve potential issues before they become significant problems.
• Rapid response: Issues will inevitably arise. That’s why it’s essential to choose an MSP that can provide ongoing support. They should be able to respond quickly and effectively to minimise downtime and disruptions.

• Partnership and growth:

• Collaborative approach: A good MSP will take the time to truly understand your business inside and out and work with you to develop an IT strategy explicitly designed to take it to the next level.
• Commitment to your success: A true partner is invested in your success, going the extra mile to work as an extension of your team and support your growth.

Make a Difference With Comprehensive IT Solutions

If you’re looking for a managed IT support service provider with the qualities we mentioned, you don’t have to look very long—we offer all that and more.

But if there’s one standout reason for choosing us from countless other MSPs in Australia—it’s in our name.

‘Truis’ is inspired by the word ‘altruism’, which is not just a word for us but a guiding principle. Since the company’s founding 40 years ago, our mission has been—and always will be—to help people.

Our team combines in-depth technical knowledge with a genuine understanding of people, ensuring you receive the support you need when you need it—without the unnecessary technical jargon.

When you partner with us, you can trust that we’ll leverage our decades of experience in the technology industry to deliver innovative IT solutions that consider your unique goals and aspirations.

Let’s be honest. You’ve probably heard similar promises from other MSPs. But before you write us off as another IT company that overpromises but underdelivers, take a moment to get to know us.

Here are traits that make us the go-to managed IT service provider for businesses not just in Brisbane but across Australia:

We Are A CISCO Partner

We’re a proud CISCO partner. This alliance enables our team to leverage CISCO’s world-class technology to deliver cutting-edge solutions in networking, security, employee collaboration, and more.

We Are Technical Support Engineers You Can Count on

Our dedicated IT engineers and technical experts are here to assist you with a wide range of IT issues, from securing your team’s remote environment to on-site hardware installations.

We’re committed to providing timely and practical solutions so you can focus on your business.

We Are Performance Optimisers

We’re dedicated to getting the most out of your IT systems—and we mean it.

Our skilled technicians and our partnerships with industry leaders, such as IBM, Dell, Lenovo, HPE, Nutanix, VMware, and Cisco, ensure we deliver tech solutions that boost speed, efficiency, and reliability.

We Are Security Guards That Can Proactively React in a Crisis

With us on guard, you never have to worry about cyber threats interrupting your operations. Our team stays ahead of emerging dangers and implements state-of-the-art security measures to protect sensitive data.

With round-the-clock service desks and quick response times, we’re ready to tackle incidents as they come, minimising potential damage and disruptions.

We Are Integration Artists

Are you bringing new tech into your existing IT infrastructure? Our experts make integrating new hardware and software seamless, keeping your operations flowing smoothly and efficiently.

Reliable Server and Cloud Management

Your business relies on your servers—we’re here to ensure they perform. Our comprehensive server management and cloud computing services keep your systems secure, smooth, and ready to go whenever you are.

Personalised User and PC Management

We believe in putting people first. Our personalised end-user computing services are designed to enhance your team’s productivity and satisfaction.

From optimising workstations to troubleshooting and resolving issues quickly, we’re here to keep your users happy and productive.

The Fully Managed IT Package Is Designed to Boost Productivity

No matter the IT challenge, you can trust us to have the expertise and solutions to solve it.

Our comprehensive managed IT bundles cover everything from network management and security services to hardware procurement and system maintenance.

You Want IT Service That You Can Forget About

As a business owner, you’ve already got enough on your plate without worrying about tech issues—you need an IT expert. 

With us, you can relax knowing your IT infrastructure is in good hands. Our dedicated team handles everything—from monitoring your systems and responding to issues to implementing future-proofing measures.

We Understand That Technology Infrastructure Is Priceless

Your technology infrastructure is the backbone of your business, and we get how priceless that is. That’s why we prioritise safeguarding it.

We employ industry best practices and trusted processes to keep downtime low and your IT systems running so you can focus on what you do best.

Authentic Service That Puts You First

We understand that no two businesses are the same. That’s why we don’t and will never offer cookie-cutter IT services.

We’ll take the time to understand your needs and craft a solution explicitly designed for your business success.

Transparency

We value transparency and open communication—a phrase you’ve probably heard from many MSPs. But when we say it, we mean it. 

With Truis Connect, you’re always in the loop on everything—from order updates and IT asset management to software renewals and system health checks.

Empowerment

Our managed IT services allow you to focus on running your business while we handle the IT heavy lifting. We’re committed not only to managing your IT but also to empowering your team with the knowledge and tools they need to keep your systems secure.

Through targeted training and education, we help your team understand cybersecurity best practices, safeguarding your business from potential IT threats. 

People-First IT

People first—that’s our motto. Our friendly and highly trained team is devoted to providing exceptional customer service.

We’re here to listen to your needs and deliver solutions that solve your business problems and exceed your expectations.