End‑User & Device Support

Reliable, flexible support for the technology your people rely on every day.

Talk to us about co‑managed support

Built for the reality of modern IT teams

End‑user technology is where IT pressure shows up first — tickets pile up, devices age, security risks increase, and internal teams get stretched thin.

Truis Co‑Managed End‑User & Device Support is designed to lift the load without replacing your team. We provide as much or as little support as you need, working closely with your people and partners to strengthen day‑to‑day operations and get more value from your technology investments.

Talk to us about co‑managed support

A complete end‑user support ecosystem

Our end‑user services span the full technology stack your people interact with, from physical devices through to the platforms and applications that power work.

Service desk & break‑fix support

Responsive ticketing and issue resolution for day‑to‑day user problems.

Onsite support services

Hands‑on assistance when remote support isn’t enough.

Proactive monitoring & maintenance

Identifying and addressing issues before they disrupt users.

Cyber security coverage

Protecting endpoints, identities, and users as part of a broader security posture.

Device lifecycle management

Procurement support, onboarding, patching, refresh, and secure decommissioning, all managed end-to-end.

When your IT environment is co-managed by Truis, you're backed by a partner certified to ISO 27001 for information security and ISO 9001 for quality management. That's not just a badge on the wall. It's your assurance that security, governance, service delivery, and continuous improvement are built into everything we do.

The result?

Reduced risk, greater consistency, and the confidence that your technology environment is being managed to internationally recognised standards. We help your team stay secure, compliant, and focused on what matters most, while we take care of the processes behind the scenes.

Talk to our team about what this means for your business.

Co‑Managed, By Design

As much or as little support as you need

Every organisation is different. Some need help handling frontline tickets. Others need deeper coverage across devices, security, or lifecycle management.

Truis works collaboratively with your internal team and existing partners to fill the gaps, raise the effectiveness of IT operations, and ensure your technology investment delivers real outcomes.

All without forcing a one‑size‑fits‑all model.

Optional add‑ons

Flexible options to fill the gaps you need help with.

Endpoint Detection & Response (EDR)
Application patching and updates
Identity and access management
Device refresh and procurement support

Everything flexes around your team and users — not the other way around

Download the Co-Managed End-User & Device Support brochure

Get a detailed breakdown of our co‑managed End‑User & Device Support service, delivery model, and flexible support options.

A practical resource you can share with stakeholders and use to plan your next steps with confidence.

End-User Support CMSA Brochure (1)

Download the brochure

Frequently Asked Questions

Your end-users rely on technology to stay productive, but supporting every device, application, and day-to-day IT issue can place a significant burden on internal teams.

Whether you're looking to extend your service desk capabilities, improve the end-user experience, provide faster support, or give your IT team more time to focus on strategic initiatives, these FAQs will help explain how Truis' co-managed end-user services can complement and strengthen your existing IT function.

Wondering if our co-managed end-user services solution is right for your business? Check out these frequently asked questions and contact our expert team to explore what's right for your business.

What is co-managed end-user support?

Co‑managed end‑user and device support is a service model where your internal IT team stays in control, while a partner like Truis supports day‑to‑day user requests, device management, and platform maintenance. Filling gaps in coverage, capability, and capacity without taking control away from your business.

How is co-managed end-user support different from fully managed services?

Co‑managed end‑user and device support strengthens your IT team without replacing it. You retain control and visibility, while Truis shares the operational load — handling tickets, devices, and user issues so your team can focus on strategic work.

What challenges does co-managed end-user support address?

Co-managed support reduces ticket pressure on internal teams, maintains consistent coverage during leave or growth periods, lowers operational risk through proactive maintenance, and frees your people to focus on strategic initiatives that drive business value.

Will we lose control and visibility of our IT support?

No way! Truis works alongside your IT team with complete transparency. Your team retains control, governance, and visibility across all support activities.

What devices and platforms does Truis support?

Truis supports desktops, laptops, tablets, handhelds, and point‑of‑sale devices across Windows, macOS, iOS, Android, and ChromeOS — alongside productivity platforms including Microsoft 365, Google Workspace, and business‑critical applications your people rely on.

Is co-managed end-user support right for my IT team?

Let's explore it! Truis co‑managed end‑user and device support services are designed specifically for mid‑market IT teams managing distributed workforces and diverse device ecosystems.

End‑User & Device Support