Fully Managed IT Services: Complete Technology Solutions for Growing Businesses

Here’s why mid-market and enterprise organisations across Australia trust Truis as their managed service provider (MSP):

Over 40 years of experience scaling and supporting complex IT environments nationwide
ISO27001 (information security) and ISO9001 (quality management) accredited
Australia-based support team available 24/7 with defined service level agreements
Transparent pricing and flexible delivery models that adapt to your organisation
A collaborative approach that enhances your IT team’s capability, never replaces it

If you already have a highly skilled IT department, you know the issue isn’t ability—it’s capacity.

From cybersecurity and system upgrades to disaster recovery, vendor management, and compliance, the workload can overwhelm even the best-equipped teams.

That’s where Truis steps in.

Our fully managed IT services give your team breathing room.

We take on the heavy lifting of IT management, so your IT experts can focus on what matters most: digital transformation, growth, and long-term strategy.

Whether you’re preparing for a cloud migration, addressing vulnerabilities, or reinforcing your disaster recovery plan, we can help you streamline operations and scale with confidence.

Our role is simple: reinforce your IT team, reduce the hassle, and give you peace of mind knowing your IT systems are secure, resilient, and optimised for what comes next.

Ready to take the next step? Let’s start with a conversation. Call us on 1800-777-111 or reach out through our Contact Us form.

What Are Fully Managed IT Services?

Fully managed IT services mean you don’t have to juggle every part of your technology on your own.

Instead, a managed service provider (MSP) takes care of your organisation’s IT operations, infrastructure, and support from end to end.

That includes everything from 24/7 monitoring and help desk support to cybersecurity, patching, disaster recovery, and long-term IT strategy.

Unlike traditional break-fix IT support models, where you only call for help when something goes wrong, fully managed services are proactive.

Your systems are monitored in real time, vulnerabilities are addressed before they become breaches, and upgrades are rolled out seamlessly without slowing down your business operations.

It’s about reinforcing your IT foundation so downtime and security gaps don’t derail critical projects.

In practical terms, “fully managed” means you’re not left chasing multiple vendors or wondering who’s accountable when issues arise.

You have one trusted partner who takes ownership of the performance, security, and scalability of your IT systems.

For some organisations, this means complete outsourcing of IT responsibilities. For others, it means strengthening an already capable in-house IT team with additional expertise and resources.

At Truis, we’ve been helping Australian mid-market and enterprise organisations strike this balance for over 40 years.

Accredited to ISO27001 (information security) and ISO9001 (quality management), our managed services meet the highest standards of security and reliability.

This accreditation, combined with decades of experience, provides you with the confidence that every aspect of your IT environment is in safe hands.

How Do Fully Managed Services Differ from Traditional IT Support and SaaS?

Traditional IT support often works on an on-demand, break-fix basis.

Something goes wrong, you pick up the phone, and the clock starts ticking until it's resolved. It’s reactive, unpredictable, and often time-consuming.

In-house IT teams are naturally more proactive, since they’re often on-site. But even the most capable teams can find it hard to keep up with the scale and complexity of enterprise IT demands.

Then there are Software-as-a-Service (SaaS) providers. They do a great job managing their own platforms, but their responsibility stops there.

They don’t look after your broader IT environment—the infrastructure, security, or integration that ties everything together and keeps your business running smoothly.

This is where fully managed IT services stand apart. They provide complete, end-to-end coverage across your entire IT environment, not just one piece of it.

With round-the-clock monitoring, proactive maintenance, and strategic IT consulting, you move from constant firefighting to confident forward planning.

Instead of dealing with unpredictable spikes, you gain predictable monthly pricing with defined service level agreements (SLAs). That means more clarity over your IT spend and fewer financial surprises.

This approach is especially valuable for medium to large businesses that already have an in-house IT team.

Rather than replacing your internal experts, a managed service provider like Truis expands your capacity, scales alongside your business needs, and provides the strategic leadership needed to align IT with your overall business goals.

Where Truis makes the difference is in responsiveness and flexibility.

Same-day problem resolution, flexible contracts, and a delivery model designed to scale with your operations ensure that you always have the right level of support without being locked into rigid vendor terms.

What Makes Truis' Approach to Fully Managed IT Unique After 40 Years in Business?

A lot has changed in technology since Truis first opened its doors in 1979. What hasn’t changed is our commitment to helping Australian enterprises run smarter, safer, and stronger.

With over four decades of experience, we’ve refined a delivery model that combines complete IT coverage with the kind of personal service that builds lasting partnerships.

Here’s what that means in practice:

Proactive monitoring and security management to keep your systems stable and secure
Dedicated account management, giving you a single point of contact who understands your environment and business goals
Strategic IT leadership that goes beyond support, providing a roadmap for growth and transformation
Longstanding relationships; many of our clients have been with us for six years or more, a reflection of the trust we’ve earned
Proven reliability, from government contracts with Queensland Fire and Emergency Services (QFES) to high-profile partnerships like the Australian Football League (AFL)

What makes Truis unique isn’t just the scope of our services. It’s the way we deliver them.

Every client receives tailored support backed by ISO27001 and ISO9001 accreditation, ensuring our processes meet strict security and quality benchmarks.

We’ve earned praise from C-level leaders who value our ability to streamline IT operations, mitigate risks, and serve as a valid extension of their team.

Why Do Medium to Large Businesses Need Fully Managed IT Services?

For medium to large organisations, IT is no longer just about “keeping the lights on”. It supports every business operation.

But as your business grows, so does the complexity.

Cybersecurity threats like ransomware, phishing scams, and advanced persistent threats are constantly evolving. At the same time, compliance requirements keep changing, demanding ongoing vigilance and attention.

Unfortunately, keeping your IT infrastructure in step with ever-shifting demands—and the pace of business growth—can quickly overwhelm even the most capable internal teams.

Fully managed IT services help solve these challenges by providing comprehensive coverage across infrastructure, cybersecurity, monitoring, and strategic planning.

Instead of spending time firefighting or juggling multiple providers, your IT team gains a partner that delivers stability, scalability, and security at every level.

The result is more than just operational continuity. It’s a competitive advantage.

By partnering with an MSP like Truis, you can confidently scale, strengthen your security posture, and focus on growth initiatives without slowing down.

With more than 40 years of proven experience and industry-recognised certifications, Truis supports organisations across finance, retail, healthcare, government, education, and other regulated industries.

Our multi-industry expertise means we understand complex compliance requirements and know how to adapt IT solutions to your business environment.

How Can Fully Managed IT Services Benefit Your Business Operations?

The benefits of fully managed IT services go well beyond simply keeping your systems up and running. With proactive management in place, your organisation gains:

Reduced downtime through proactive monitoring and rapid response, ensuring your workforce stays productive.
Improved efficiency by freeing your in-house IT team from time-consuming maintenance and troubleshooting.
Cost predictability with structured monthly pricing, removing surprises from your IT budget.
Access to expertise from seasoned IT professionals who bring specialised knowledge in cybersecurity, infrastructure, and cloud services.
Enhanced security that protects against threats like malware, ransomware, and phishing before they have a chance to cause damage.
Strategic IT planning that ensures your technology investments are aligned with your long-term business goals.

For enterprise-scale environments, these benefits translate into measurable outcomes.

At Truis, we’ve helped clients achieve zero-downtime migrations, cut processing times from hours to seconds, and shift from operating in constant crisis mode to becoming champions of digital transformation.

Our track record is backed by comprehensive case studies and detailed client testimonials. Each one highlights how fully managed services improve performance, safeguard critical data, and free IT teams to focus on innovation and growth, instead of firefighting day-to-day issues.

What Are the Cost Advantages of Fully Managed IT Services?

IT budgets can quickly spiral out of control when expenses are unpredictable. Emergency callouts, unplanned hardware upgrades, and ad-hoc security fixes all put pressure on financial planning.

Fully managed IT services replace that uncertainty with a clear, predictable model.

With Truis, you pay a fixed monthly instalment that’s tailored to your unique business needs and goals. Depending on your setup, that can include everything, from monitoring and help desk support to upgrades and disaster recovery.

The result? No hidden costs, no surprise invoices, and better long-term visibility into your IT spend.

Compared to hiring additional in-house IT staff, managed services offer a more cost-effective approach to reaching full operational capacity.

At Truis, we provide scalable resources and specialised expertise that work alongside your internal IT department, not in place of them.

This allows your team to focus on strategic initiatives while we handle day-to-day management and troubleshooting.

The outcome is clear: better budget control and reduced total cost of ownership without compromising on service quality.

By streamlining IT operations and optimising resource allocation, we can help you reallocate time and budget toward core business priorities, not repetitive IT issues.

What Services Are Included in Fully Managed IT Solutions?

Fully managed IT services provide a complete framework for running and securing your technology environment while ensuring your IT strategy keeps pace with your business goals.

At Truis, our services span every layer of IT operations, grouped into several core areas, including:

Infrastructure management: Servers, networks, databases, and performance optimisation
Application support: End-to-end management of business applications, including whitelisting and licensing
Security services: Multi-layered protection, monitoring, and compliance support
Support services: User help desk, 24/7 monitoring, and remote resolution
Strategic services: Technology planning, cloud enablement, and vendor management

This all-encompassing model ensures that you’re not just maintaining systems, but also preparing for what comes next.

Supported by our team of accredited professionals and strong multi-vendor partnerships, you get best-in-class solutions tailored to your business environment.

How Does 24/7 Monitoring and Management Work?

When IT problems surface, every second matters. That’s why continuous monitoring is at the heart of fully managed services.

With 24/7 coverage, your systems are checked in real-time for performance, security, and stability.

Here’s what that looks like in practice:

Proactive issue detection: Network and device health checks run continuously, flagging irregularities before they escalate.
Remote resolution: Most issues are resolved directly through remote management tools without disrupting your operations.
Escalation protocols: If a problem requires deeper intervention, it’s passed immediately to the right technical expert.
Automated patching and updates: Servers, desktops, and applications are kept current with security fixes and enhancements.
Preventative maintenance: Performance tuning ensures smoother operations and reduces downtime risk.

At Truis, our Network Operations Centre (NOC) and dedicated help desk ensure that, whether it’s a system alert at 2am or a user login issue at 9am, support is always available.

Our highly experienced technical experts are on call 24/7, giving you peace of mind that critical systems are always being watched.

What Cybersecurity and Managed Security Services Are Included?

Cyber threats are constantly evolving, from ransomware attacks and phishing attempts to sophisticated, persistent attacks designed to infiltrate entire networks.

Managed security services help protect you from these risks by combining layered protection, round-the-clock monitoring, and quick response when issues arise.

We provide a comprehensive security framework that includes:

Endpoint protection and mobile device management
Email filtering and anti-phishing tools
Network firewalls, intrusion prevention, and vulnerability scanning
SIEM (Security Information and Event Management) for advanced threat correlation
SOC (Security Operations Centre) services with real-time monitoring
Incident response and recovery protocols
Compliance support for industries with strict data and privacy requirements

Our proactive defence strategy keeps your business protected from both everyday threats and more sophisticated cyberattacks.

Backed by ISO27001 accreditation and a proven record of guiding clients from crisis to full recovery, you can feel confident knowing that your security is handled with the highest level of care.

How Do Cloud Services and Microsoft Solutions Fit into Fully Managed IT?

The cloud is more than a storage option. It’s the backbone of most modern IT infrastructures.

Fully managed services ensure your transition and ongoing management are seamless, secure, and aligned with your business strategy.

Our cloud and Microsoft solutions include:

Seamless end-to-end cloud migration services
Ongoing cloud management for Azure and hybrid environments
Microsoft 365 administration and support
Data backup, disaster recovery, and sovereign cloud hosting
Application hosting and managed cloud services tailored to your needs

We put these solutions—especially our disaster recovery processes—into action when Associated Retailers Limited (ARL), one of Australia’s largest independent retailer buying groups, turned to us for help.

When a ceiling collapse destroyed their on-site servers, we quickly stepped in and facilitated their move to the cloud.

By 11am the very next day, we had already recovered 75% of their valuable data. By 2pm, they were fully operational again, experiencing only minimal downtime.

What Infrastructure Management and NOC Services Are Provided?

Your infrastructure is the engine room of your IT environment. If it falters, everything else is affected.

Fully managed IT services help keep your systems running at peak performance with a blend of proactive monitoring and expert maintenance.

At Truis, we deliver:

Server management and optimisation to keep your systems stable and efficient.
Network administration and performance tuning to ensure smooth connectivity.
Hardware maintenance and lifecycle support to extend the life and reliability of your equipment.
Regular software updates and patching across environments to keep you secure and up to date.
Database management and capacity planning so your systems can grow as your business does.
High availability system design and continuous monitoring to minimise downtime and keep operations running smoothly.

Our Network Operations Centre continuously keeps a constant watch on your systems to ensure uptime and resilience.

Whether your infrastructure is on-premises, in the cloud, or a hybrid of both, we help maintain and future-proof your platforms to scale with your IT needs and business growth.

How Do You Choose the Right Managed IT Service Provider?

Not all managed service providers (MSPs) deliver the same level of value. For medium to large organisations, the wrong fit can mean wasted spend, compliance risks, and ongoing IT frustrations.

The right provider, on the other hand, should operate as an extension of your team, reinforcing your capabilities while supporting long-term business goals.

When you’re evaluating a provider, it’s important to look at a few key factors:

Technical expertise: Certified professionals who can manage complex environments with confidence and precision
Service level agreements: Clear commitments around response times, uptime, and reporting so you know exactly what to expect
Security capabilities: Demonstrated success in strengthening your cybersecurity posture and safeguarding data
Industry experience: A solid understanding of compliance, regulations, and sector-specific requirements
Scalability: Services that grow with your business and adapt to your changing needs
Cultural fit: Collaborative approach that complements your internal IT team

Truis ticks each of these boxes.

Through government contracts, multi-industry expertise, and accreditations like ISO27001 and ISO9001, we’ve shown we can deliver to the highest standard for organisations across Australia.

On top of that, our team also holds certifications from leading global vendors, including Microsoft, Cisco, and IBM, giving you the confidence that our capabilities are backed by globally recognised expertise.

What Should You Look for in Service Level Agreements and Guaranteed Service Levels?

Service level agreements set expectations, establish accountability, and ensure that you know what’s being delivered.

When you’re reviewing SLAs, here are the key elements to pay attention to:

Response times: How quickly the provider acknowledges and begins addressing issues
Resolution targets: Clear timeframes for fixing problems, not just responding to them
Uptime guarantees: Commitments to keeping your systems available and running smoothly
Performance metrics: Measurable indicators like average resolution time and first-call fix rate
Reporting requirements: Regular updates that give you clear visibility into how your IT environment is performing

And with guaranteed provisions, such as response times and measurable outcomes, you get the peace of mind knowing that your provider is contractually committed to delivering what you need.

At Truis, we consistently meet and exceed our contractual obligations, operating with urgency to minimise disruption and maintain stable, high-performing systems for our clients.

How Important Is Industry Expertise and Accreditation in Your Provider Selection?

For medium and large businesses, generic IT support often just doesn’t cut it.

Every industry carries unique compliance requirements, regulatory frameworks, and operational challenges.

For example:

In healthcare, patient privacy and data security are paramount.
In finance, compliance and uptime are critical to client trust.
In manufacturing, every minute of downtime directly impacts production and revenue.
In professional services, secure collaboration tools make it possible to work effectively at scale.

An MSP with sector-specific experience can tailor solutions to fit these needs, ensuring compliance while optimising operations. Certifications and accreditations further validate that a provider meets global best practices.

At Truis, our ISO accreditations, along with world-leading vendor certifications, prove our ability to support businesses in highly regulated and complex industries.

Our multi-industry track record means we know how to adapt to different business models and deliver outcomes that matter.

What Questions Should You Ask Potential Providers?

Choosing a fully managed IT partner is a strategic decision. The right questions help you cut through the sales pitch and uncover how well a provider aligns with your needs.

Here are key questions to ask:

On technical capabilities and service delivery
- “How do you approach disaster recovery and business continuity planning?”
- “If an issue can’t be resolved right away, what does your escalation process look like?”
- “Do you offer 24/7 monitoring and proactive issue resolution?”

On security and compliance
- “What cybersecurity measures are included in your service?”
- “How do you help clients in regulated industries like finance or healthcare stay compliant?”
- “What certifications do your team and organisation hold?”

On scalability and flexibility
- “Can your services scale as my business grows or changes?”
- “If my needs change, how flexible are you with adding or reducing services mid-contract?”

On pricing and transparency
- “How do you structure your pricing models?”
- “What’s included in the monthly cost, and what’s considered extra?”
- “How do you help clients manage IT budgets predictably?”

On longevity and trust
- “How long have you been serving clients like us?”
- “On average, how long do your client relationships last?”
- “Can you share examples of how you’ve supported clients through crises?”

With 40+ years in business and typical client relationships lasting over six years, Truis provides the reassurance of long-term stability.

We’ve guided clients through major crises and come out stronger together, demonstrating that when you choose us, you’re gaining more than a provider; you’re gaining a partner.

What Are the Different Types of Managed IT Services?

Managed IT services aren’t one-size-fits-all. Depending on your team’s capabilities, growth stage, and security priorities, you can choose a model that fits your business best.

The three most common options are:

Fully managed IT services: Your provider takes full responsibility for IT operations, infrastructure, and support. This is ideal if you’re looking for end-to-end coverage and predictable IT costs without stretching your in-house resources.
Co-managed IT services: A hybrid model where your provider works alongside with your internal IT team, handling day-to-day IT tasks while your staff focuses on strategic initiatives.
Specific managed services: Targeted support for specialised, more critical IT functions such as network security, cloud services, or compliance.

Some businesses choose to rely solely on in-house IT teams or use break-fix services, where providers are called only when something fails.

While these models can work in smaller organisations, they often fall short for medium to large businesses that need scalability, constant monitoring, and proactive security.

Determining the right fit usually starts with an assessment of your IT needs, business goals, compliance requirements, and internal capacity.

We help organisations map this process through technology audits, SLA reviews, and strategic roadmaps designed to align IT with business outcomes.

How Do Fully Managed Services Compare to Co-Managed IT?

The main difference between fully managed and co-managed IT is how responsibility and control are shared.

With fully managed services, your provider handles everything: infrastructure, help desk support, monitoring, upgrades, security, vendor management, and disaster recovery.

This approach is ideal if you want one accountable partner managing all aspects of IT for you.

Co-managed services share responsibility. Your internal IT team remains in control of strategy and key systems while the provider takes on repetitive, time-consuming tasks.

This model suits businesses with skilled IT teams who need reinforcement rather than replacement.

Both approaches deliver scalability, security, and predictable costs. The right choice depends on your internal capacity and resources.

We support both models, offering the flexibility to step in as a complete MSP or as an extension of your IT team.

What Specialised Managed Services Are Available?

Beyond the core packages, many organisations adopt specialised managed services to fill capability gaps or strengthen security posture.

Common options include:

Managed Detection and Response (MDR): Continuous monitoring and rapid incident response to stop cyberattacks before they escalate
Account management: Dedicated account managers, without the full-time cost, keeping you informed on how your entire infrastructure is performing
Compliance management: Ongoing monitoring and reporting to help you stay on top of changing regulations in industries like finance, healthcare, and other industries
Vulnerability scanning and management: Identifying, prioritising, and remediating system weaknesses before attackers exploit them
Security assessments: Detailed reviews of your IT environments to uncover risks and build stronger defences

These specialised services integrate seamlessly with our fully managed IT solutions, giving you the flexibility to scale capabilities as your business needs evolve.

How Do Fully Managed IT Services Support Business Growth and Digital Transformation?

For many enterprise organisations, IT is no longer just a support function—it’s a growth engine. The challenge is making sure your IT systems don’t become a bottleneck.

Fully managed IT services give you the scalability and flexibility to grow without adding unnecessary complexity.

By offloading day-to-day operations like monitoring, patching, and help desk support, your internal IT team can shift focus to transformation initiatives, whether that’s modernising infrastructure, strengthening cybersecurity, or adopting new platforms.

Rather than being reactive, you gain a proactive partner who aligns your IT strategy with your business objectives, leading to faster time to market, improved resilience, and better customer experiences.

For many of our clients, this shift has transformed IT from a cost centre into a driver of measurable business outcomes, including significant online revenue growth.

With outcome-based solutions, industry-leading certifications, and over 40 years of supporting complex Australian organisations, we help you stay competitive in markets where agility, security, and customer responsiveness are essential.

What Role Does Strategic IT Planning and Leadership Play?

Technology decisions made today will shape your competitiveness tomorrow. That’s why strategic IT planning is essential.

With managed IT services, you gain access to technology roadmapping, infrastructure scaling, and digital transformation planning that align with your business goals.

Instead of reacting to issues as they arise, you can anticipate challenges, plan budgets, and ensure your IT investments deliver real value.

At Truis, we provide tailored technology roadmaps that account for your industry, compliance needs, and growth trajectory.

From cloud adoption strategies to infrastructure modernisation, you’ll have guidance that connects IT initiatives directly to business outcomes.

This kind of strategic leadership transforms IT from an operational burden into a long-term advantage.

Our clients rely on this expertise to scale effectively, manage compliance confidently, and pursue innovation without losing momentum.

How Do Managed Services Support Remote and Hybrid Work Environments?

Work no longer happens in just one place. Whether your teams are onsite, remote, or hybrid, they expect secure, reliable access to systems and collaboration tools.

Fully managed IT services ensure that distributed environments run smoothly. This includes:

Secure access solutions for remote logins, virtual private networks (VPNs), and multi-factor authentication
Management of collaboration tools like Microsoft 365 and other cloud-based applications
User account and workstation management across locations and devices
Mobile device support that keeps employees productive anywhere, on any network

By managing the full lifecycle of devices, accounts, and applications, managed services reduce friction for employees and ensure security is never compromised.

For enterprise organisations, this means fully off-site and hybrid work can be supported at scale without burdening your internal IT team.

Our 24/7 monitoring, remote management, and local Australian-based support team provide the reliability and responsiveness needed to keep operations seamless, no matter where your staff are working.

What Are the Security Benefits and Compliance Support of Fully Managed IT Services?

The security landscape is more complex than ever. Ransomware groups, phishing campaigns, and advanced persistent threats are targeting enterprises at scale.

With compliance requirements constantly changing, many internal IT teams find themselves stuck with firefighting issues while struggling to plan ahead.

Fully managed IT services help close that gap.

Instead of relying on patchwork defences, you get a complete security framework that covers threat detection, incident response, compliance support, and ongoing security management.

Because governance, risk, and compliance services are built into the model, you don’t just mitigate threats. You also strengthen your overall security posture and simplify regulatory obligations.

From security assessments to ongoing advisory services, managed IT services turn security into a business enabler rather than a roadblock.

At Truis, this approach is backed by ISO27001 and ISO9001 certification, independent proof that our security and quality management practices meet the highest international standards.

Our track record includes successful crisis recovery outcomes where clients were restored quickly and securely after severe incidents. That experience gives you confidence that your business is in capable hands.

How Do Managed Security Services Protect Against Modern Cybersecurity Threats?

Modern threats are persistent, sophisticated, and constantly evolving. Protecting against them takes more than antivirus software or firewalls. It requires a multi-layered defence.

Managed security services are all about keeping your business safe from the ever-evolving world of cyber threats.

Here’s how we protect you and the actions we take when risks arise:

Threat	Action
Ransomware	We use real-time detection and respond rapidly to isolate and contain infections before they spread. This helps minimise disruption and protect your critical data.
Phishing	Our approach combines advanced email filtering, user awareness training, and advanced mail security controls. By tackling both the technology and the human factor, we reduce the chance of malicious emails slipping through.
Advanced Persistent Threats (APTs)	We provide continuous monitoring and intrusion detection. This allows us to act swiftly and keep long-term, hidden attacks from taking hold.
Insider risks and vulnerabilities	Regular scans and endpoint protection help us identify weaknesses and prevent risks from within your organisation, whether accidental or intentional.

These defences are supported by SOC and SIEM solutions that deliver 24/7 monitoring, proactive threat detection, and rapid escalation when needed.

Instead of reacting after the damage is done, issues are addressed before they impact operations.

With Truis, you gain access to Australian-based security experts who act as an extension of your IT team, ensuring that your organisation remains protected against both common and emerging threats.

What Compliance Support and Risk Management Is Included?

For many enterprises, compliance is just as challenging as the threats themselves. With frameworks and regulations always changing, the risks of non-compliance can be high.

Fully managed IT services provide end-to-end support for:

Regulatory alignment, including ISO27001, ASD (Australian Signals Directorate) Essential 8, and industry-specific frameworks across finance, healthcare, and government
Audit preparation and documentation, ensuring you can demonstrate compliance with confidence
Ongoing compliance monitoring, helping you stay on top of obligations so they don’t become a once-a-year scramble
Governance, risk, and compliance (GRC) services, giving you visibility into risks and guiding mitigation strategies
Security advisory services, providing executive-level guidance on policies, risk management, and long-term planning

At Truis, our certified professionals deliver more than just technical solutions. We provide the frameworks, processes, and evidence you need to satisfy auditors, boards, and regulators.

With more than four decades of experience and industry-recognised accreditations, we help you manage compliance proactively and reduce risk across your IT environment.

How to Get Started with Fully Managed IT Services

Getting started with fully managed IT doesn’t have to be complicated.

At Truis, we’ve designed a clear, proven process that takes you from initial assessment through to ongoing optimisation, always with minimal disruption to your operations.

With over 40 years of experience, accredited professionals, and ISO certifications, we ensure your transition to fully managed services is transparent, outcome-focused, and hassle-free.

What Does the Implementation Process and Migration Look Like?

Once you decide to move forward, we manage the transition end-to-end, whether it’s installing new hardware or migrating to the cloud.

Here’s what that looks like:

Initial assessment: We start by auditing your current IT environment, identifying strengths, weaknesses, and gaps. This allows us to determine the right level of managed services for your business, whether fully managed, co-managed, or specialised.

Provider fit and recommendations: We benchmark your requirements against our capabilities and present a clear picture of how we can support your business. With 40+ years of experience and government-level contracts, we show you exactly where we add value.

Transition planning: Together, we create a tailored transition roadmap, including agreed timelines, risk management strategies, and open communication channels to keep you informed at every stage.
Implementation and migration: From cloud migrations to infrastructure shifts, our team ensures your systems transition smoothly. Our goal is simple: zero downtime and no disruption to your business operations.
Ongoing optimisation: After implementation, we continue to monitor, review, and optimise your IT environment. Our proactive approach ensures your IT evolves in line with your business goals and market changes.

How Can You Measure the Success of Your Managed IT Services?

Once services are in place, measuring success is essential to ensure you’re achieving both IT and business outcomes.

The most effective ways to track performance include:

Key Performance Indicators (KPIs): Metrics such as system uptime, incident response times, and ticket resolution rates.
Business Outcome Metrics: Tracking improvements in processing speed, reduced downtime, and enhanced customer experience.
Regular Reviews: Holding quarterly or biannual performance reviews with your provider to align IT outcomes with business goals.
Reporting Mechanisms: Comprehensive reports covering uptime monitoring, SLA achievement, and ongoing optimisation opportunities.

We demonstrate our commitment to measurable results through comprehensive case studies that highlight client outcomes, from processing time improvements to successful disaster recovery operations.

Through continuous reporting and open communication, you get a clear view of how managed IT services are delivering real value for your business.

Frequently Asked Questions About Fully Managed IT Services

1. How much do managed IT services cost?

Pricing depends on the size of your IT environment, the services you need, and the level of support you want.

Our managed services are billed as a predictable monthly cost, giving you clarity and control over your IT budget.

At Truis, we also tailor our service packages to fit your specific business needs, rather than offering a one-size-fits-all price.

2. What size businesses benefit most?

Fully managed IT services are especially valuable for medium to large organisations where complexity, security, and compliance requirements are high.

Truis supports a wide range of industries, from government and healthcare to finance and education, so we’re experienced at scaling solutions to match your environment.

3. What happens during major IT issues or outages?

With proactive monitoring and a 24/7 support team, most issues are resolved before they impact your operations.

If a major outage occurs, our team acts immediately with a tested incident response plan.

And because we’ve been operating in Australia for over 40 years, you can count on seasoned IT experts who’ve seen and solved complex crises across multiple industries.

4. How do I find managed IT services near me?

Location is never a limitation. We provide Australia-wide coverage with a local, Australian-based support team.

Whether your workforce is spread across multiple sites or fully remote, we deliver consistent and reliable support.

5. Who actually needs managed IT services?

Any organisation dealing with IT complexity, compliance requirements, or resource constraints can benefit.

If your internal team is spending more time firefighting than innovating, or if security and uptime are critical to your business goals, managed services are a smart way to close those gaps.

6. What’s the difference between managed IT and traditional IT support?

“Traditional IT support” usually refers to ad-hoc or project-based work, while “managed IT services” provide ongoing, proactive management of your IT environment.

With managed services, you’re not just fixing problems when they happen—you’re preventing them.

7. Can you support on-site and remote environments?

Yes. We cover on-site support, remote monitoring, and everything in between.

Our solutions are designed for today’s hybrid workplaces, so your teams can stay secure and productive wherever they’re working.

Fully Managed IT Services

Contact us for a free consultation.

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