Managed Services Australia: How Truis Empowers Your Business with 40+ Years of Proven, Accredited IT Solutions

If your internal IT team is stretched thin and the demands keep growing, you’re not alone.

Across Australia, mid-sized and enterprise organisations are facing the same challenge -reactive IT support, mounting cybersecurity risks and increasingly complex systems are making it harder for internal teams to keep up.

That’s where Truis steps in. 

We’ve been supporting businesses since 1979, helping them overcome the pressures of modern IT with practical and reliable solutions. 

We have:

• 40+ years of expertise with a legacy of long-term partnerships and successful outcomes
• ISO27001 and ISO9001 certifications, ensuring the highest level of security and quality standards
• Flexible, tailored solutions designed to integrate with your existing IT environment seamlessly
• An Australian-based support team, offering nationwide coverage, rapid response and personalised service
• Proactive, real-time monitoring, resolving issues before they disrupt your business operations

If you’re trying to ease the pressure off your in-house IT team so they can focus on digital transformation, strategy and innovation, we understand the challenge.

Hiring, training and onboarding new internal staff takes time. When there’s a network issue, the ripple effects can reach clients, partners, and your bottom line.

Cyber threats are another growing concern and it’s completely understandable, especially if you’re unsure whether your current defences are up to the task.

With privacy regulations evolving and threats becoming more complex, expert-led, multi-layered cybersecurity isn’t just ideal, it’s essential.

That’s where Truis delivers.

For over four decades, we’ve been helping Australian businesses navigate the ever-changing IT landscape - supporting internal IT teams with scalable, outcome-driven managed services.

From cloud services and infrastructure health checks to cybersecurity and disaster recovery, our managed IT services (MITS) are designed to deliver long-term performance, risk reduction, and measurable value.

With Truis, you get real expertise, certified processes and a team that delivers outcomes that matter. 

Ready to explore what your IT environment could look like with the right partner in place? Let's talk.

Schedule a consultation today by calling 1800 777 111 or by completing our Contact Us form.

What Are Managed Services and How Do They Work in Australia?

If you’ve ever felt like your internal IT team is constantly firefighting, solving one issue just as another pops up, managed services might be the reset your business needs.

Put simply, managed services mean handing over the ongoing management and support of your IT environment to a third-party provider, known as a managed service provider (MSP).

But unlike traditional outsourcing, managed IT services (MITS) are designed to work in conjunction with your internal IT team, rather than replacing it.

Think of it as extending your team, bringing in dedicated experts who proactively maintain, monitor  and improve your information technology stack.

At Truis, we offer a broad range of tailored, end-to-end managed services to meet the evolving technology needs of Australian mid-market and enterprise businesses, including:

• IT support and helpdesk services
• Cybersecurity solutions
• Cloud services and cloud migrations
• Backup, disaster recovery, and business continuity planning
• Infrastructure and network management
• Device management and endpoint protection
• IT consulting, strategy development, and procurement
• E-waste recycling and asset lifecycle management

With certified technical experts, a vendor-agnostic but trusted-partner approach and over 40 years of experience across Australia, we don’t believe in one-size-fits-all solutions.

Instead, we partner with your internal team to deliver strategic, straightforward support - no jargon, no confusion.

Our goal? To help you optimise your IT environment, without the operational headaches.

What Does a Managed Service Provider Like Truis Do for Your Business?

An MSP like Truis takes responsibility for keeping your IT systems running reliably, securely, and efficiently. So your internal team can focus on what really matters: driving innovation and business growth.

Here’s how we make that happen:

• IT support and service desk coverage, with fast, guaranteed response times
• Proactive maintenance that prevents issues before they impact your business
• 24/7 real-time monitoring to spot risks early and reduce downtime
• Security solutions and threat detection, aligned with ISO27001 standards
• Infrastructure and network management that keeps systems healthy and scalable
• Cloud solutions and virtual environments, including Microsoft Azure
• Backup and disaster recovery solutions to protect business continuity
• IT strategy and consulting, including roadmap planning and compliance guidance

Every service we deliver is designed around you - your existing IT environment, technology needs, industry, and business goals.

We don’t take over, we integrate, support and scale with you. That means you remain in control while we handle the heavy lifting.

With ISO accreditations and a highly attentive, Australian-based technical team, we help you free up internal capacity so that you can focus on your core business.

And with no rigid contracts, you get the flexibility to scale your support as your business evolves.

What Is the Difference Between Outsourcing and Managed Services?

It’s easy to confuse managed services with traditional IT outsourcing. Still, the difference comes down to how the support is delivered and the type of relationship you build.

Traditional outsourcing typically involves offloading specific tasks to an external vendor.

While this service model may reduce short-term workload, it’s often reactive, ticket-based, and transactional, usually with limited alignment to your business strategy.

If you want honest advice and pain-free IT help with a human touch, partnering with a managed IT services provider like us is the way to go. 

After all, our MITS is about partnership, not replacement.

At Truis, we work alongside your internal IT team to deliver proactive, outcome-focused solutions that evolve with your business, rather than just plugging holes as they appear.

Here’s a side-by-side comparison:

With Truis, you get more than professional services, you get a reliable long-term partner that brings empathy, transparency and a people-first mindset to day-to-day IT tasks.

We don’t just resolve tickets. We help you build an IT environment that’s resilient, secure and built to scale - no buzzwords, no drama, just clear communication and expert support.

Why Do Australian Businesses Need Managed IT Services?

Whether you’re navigating tighter compliance requirements, rapid business growth or the shift to hybrid working, the pressure on your internal IT team is only increasing.

In today’s environment, you need a reliable and secure IT infrastructure to keep your business running smoothly.

That’s why more and more Australian mid-market and enterprise organisations are turning to managed IT services.

From streamlining operations to defending against complex cyber threats, MITS gives you the support, speed, and scalability your team needs to stay ahead, without the hassle and disruption of hiring or retraining staff.

And that isn’t upselling. Our managed services have made a real difference for organisations across Australia, including:

• The Australian Football League (AFL): We helped the AFL streamline and optimise its processes to meet deadlines, minimise manual tasks, and deliver on its sponsorship agreements through a tailored AI solution.

“Choosing Truis for the job was simple. Straight away, they understood what we needed and proved they could solve the problem—we just knew that we were going to get what we were asking for.”

Hugh | Broadcasting Engineer, Australian Football League

• Queensland Fire Department (formerly Queensland Fire and Emergency Services, or QFES): We supported QFES in its digital transformation by delivering state-of-the-art software, hardware, and cloud-based solutions.
  
  We helped improve emergency response and collaboration for its teams both in the field and behind the scenes.

“Truis [has] been excellent.

Throughout the process, I have brought in questions left of field, and they jumped on the journey and helped me solve them without any hesitation.”

Tony | Chief Superintendent, Queensland Rural Fire Service

• Cornetts IGA: We overhauled their entire POS system, deploying new hardware to 171 regional locations and providing end-user training and support, boosting uptime and improving customer experience.

“They listened to what we told them, and knew exactly what we wanted – it is a great partnership!”

Graham | Chief Executive Officer, Cornetts IGA

The reality is that as your business grows and digitisation accelerates, so do the risks: data loss, unplanned outages, compliance gaps, and performance bottlenecks.

Managed IT services like ours don’t just allow you to break-fix those issues when they happen—they help prevent them.

With us, you get fast, dedicated support from a local team that knows how to act quickly—because when your network’s down or a threat is on the move, every second counts.

How Can Managed Services Benefit My Business in Australia?

Managed IT services do more than fill technical gaps in your in-house team and infrastructure—they deliver strategic, operational, and financial benefits that compound over time.

When you partner with a provider like Truis, you gain:

• Predictable IT costs through structured, yet flexible managed service agreements (MSAs). You can budget with confidence, knowing for sure what you’re paying for.
• Improved cybersecurity posture with ISO27001-aligned security services. You get peace of mind knowing your systems are protected by globally recognised security standards.
• Scalability that adapts to your business growth and evolving tech stack. Your IT environment grows with you, so you’re never held back by outdated systems or tools.
• Business continuity via disaster recovery planning and real-time monitoring. You stay operational - even during a crisis, thanks to proactive monitoring and clear recovery protocols.
• Boosted productivity, thanks to quick issue resolution and reduced noise. Your team spends less time dealing with IT problems and more time focused on high-value work.
• More free internal resources that let your team focus on transformation and strategy. You can redirect your internal talent to strategic initiatives instead of routine support tasks.
• Seamless support for remote and hybrid workforces—from endpoint protection to cloud integration. Your people stay connected and secure—wherever they work—without adding complexity to your IT.

And here’s an example of our MITS in action:

Fergies—a longstanding Australian print business—encountered a production server failure just before the Queen’s birthday weekend.

Their existing provider couldn’t deliver—backups were missing or untested, and several servers were running outdated operating systems.

This left the business exposed and operations at a standstill.

Our solution? Provide a temporary server to restore core operations and keep Fergies’ customer orders moving.

Once stable, we helped virtualise their IT infrastructure and introduced a modern, scalable disaster recovery solution built around Lenovo System servers, StorWize storage, and Veeam Backup & Replication.

Now, Fergies can recover mission-critical apps and data fast, with confidence that backups are working and being tested regularly.

“Truis [is] very knowledgeable [and] always willing to help. I always got an honest answer to my questions.”

Bill | CEO, Fergies

That’s the difference between generic support and outcome-based managed services: you’re not just reacting, you’re recovering faster, evolving smarter, and planning ahead with confidence.

With ISO certifications, rapid-response support, and flexible service models, we help you modernise without disruption and, most importantly, without adding to your internal team’s workload.

Why Is Proactive IT Maintenance Better Than Break-Fix for Australian Companies? 

If your IT environment is still being managed reactively, where action is taken only after something has already gone wrong then you’re playing catch-up.

Unfortunately, in Australia’s business landscape, that’s a risky game, especially considering that an hour of downtime can cost hundreds of thousands of dollars.

Managed IT services flip that script. Instead of reacting to problems, an MSP like Truis monitors your systems proactively, resolves issues before they escalate, and keeps your tech healthy around the clock.

Why does this matter?

• Reduced downtime means fewer disruptions to your operations and customers.
• Regular patching and updates eliminate vulnerabilities before they’re exploited.
• 24/7 monitoring keeps your network and systems secure—even outside business hours.
• Planned maintenance avoids surprise outages and unscheduled repairs.
• Long-term value through stable, well-maintained systems help reduce or prevent emergency intervention.

With Truis, you don’t need to cross your fingers and hope nothing goes wrong. You’re working with a highly experienced team of experts who ensure that things run smoothly.

That’s proactive support. That’s peace of mind. 

No matter your industry or internal capability, Truis delivers reliable, secure, personalised, and scalable managed services designed to help you achieve your goals and address your needs, not just tick boxes.

How Does Truis Deliver IT Support and Helpdesk Services with Rapid Response and Minimal Downtime?

Fast, knowledgeable IT support is non-negotiable. Whether your staff are in the office, working remotely, or out in the field, Truis ensures consistent access to expert help—whenever and wherever it’s needed.

With a 24/7 helpdesk, on-site and remote support, and a team of highly responsive professionals, we prioritise rapid response and issue resolution to keep your business moving.

This commitment was in full display when we helped Associated Retailers Limited (ARL), one of Australia’s largest independent buying groups, avoid a multi-million-dollar disaster.

In April 2017, a severe rainstorm collapsed ARL’s server room ceiling, destroying hardware that was critical to the enterprise’s virtual environments and financial systems.

It was the end of the day when ARL confirmed they needed our help. 

With most IT providers, this was tomorrow’s problem. But not for us—we worked through the night, setting everything up.

And before any of ARL's employees were even at the office the next day, all the replacement equipment was on-site. By lunchtime, over 75% of ARL’s IT systems were back online.

Whether it’s an urgent outage, a minor end-user issue, or a scheduled upgrade, our team is committed to:

• Answering your calls with urgency
• Escalating issues immediately when needed
• Minimising downtime through proactive troubleshooting
• Giving honest, jargon-free advice

This service-oriented approach is why many of our partnerships span decades.

With us, support isn’t just reactive—it’s part of a strategic, end-to-end commitment to keeping your IT running smoothly.

What Cybersecurity Solutions Does Truis Provide, Backed by ISO27001 Accreditation?

Cybersecurity threats don’t wait—and neither do we.

With ISO27001 certification, Truis delivers enterprise-grade cybersecurity solutions designed to protect your organisation from known and emerging risks.

We go beyond off-the-shelf antivirus to deliver comprehensive threat prevention and proactive risk management.

Our cybersecurity services include:

• 24/7 threat monitoring
• Security audits and compliance support
• Security awareness training for your staff
• Application whitelisting and endpoint protection
• Antivirus, antispam, and email security
• Network vulnerability scanning

These services are integrated into every environment we manage—from traditional infrastructure to hybrid cloud—and are always tailored to your risk profile, compliance requirements, and IT needs.

Whether you’re concerned about ransomware, data breaches, or compliance with Australian privacy regulations, our team is here to deliver high availability and peace of mind.

How Does Truis Manage Cloud Services and Cloud Migration for Seamless, No-Disruption Transitions?

Moving to the cloud should feel like an upgrade, not a risk. At Truis, we make cloud adoption smooth, secure, and fully aligned with your business needs and objectives.

We offer full-cycle support for:

• Microsoft 365
• Microsoft Azure
• Private and hybrid cloud environments
• IBM Power Systems and cloud-based development
• Secure, no-disruption cloud migrations

Our certified cloud experts help you build the right-fit strategy, manage licensing and renewals, and ensure data integration and continuity through every phase of your journey.

Whether you’re moving a few workloads or modernising your entire infrastructure, we ensure:

• Minimal downtime
• Strong governance and security
• High availability and scalability
• A future-ready platform that supports your internal team

The cloud shouldn’t be confusing—it should be an advantage. And that’s exactly how we deliver it.

What Industry Experience Does Truis Provide for Australian Sectors?

At Truis, we understand that each industry faces unique IT challenges.

That’s why we don’t offer generic solutions—we deliver high-quality IT solutions customised to your operational environment and long-term strategy.

We support a broad range of Australian sectors, including:

• Education: Streamlined device provisioning, secure student access, and cloud platforms that support flexible learning environments.

• Healthcare: End-to-end infrastructure security and uptime assurance for patient health systems.

• Manufacturing: High-uptime systems for production environments, Enterprise Resource Planning (ERP) system support, and robust infrastructure solutions across warehouses or factories.

• Retail: Point-of-sale integration, centralised IT management across multiple stores, and scalable infrastructure to handle consumer demands.

• Financial services: High-compliance environments with data encryption, secure transactions, and risk-managed disaster recovery strategies.

• Government: Robust security, user access controls, and vendor-agnostic systems that align with public sector procurement and compliance mandates.

• Mining: Hardware procurement and secure hybrid cloud deployment that supports remote site data collection and central analytics. 

Our solutions are built on long-term client relationships—often spanning decades—and supported by national coverage and vendor-agnostic expertise.

With Truis, you get more than just IT services. You get a partner who takes a proactive approach to addressing your industry-specific needs, anticipating your challenges, and helping you harness technology to dominate your niche, not just keep up.

“We’ve worked with Truis for our IT needs since 2018, finding their services to be reliable and competent.

They’ve provided us with solid end-user compute solutions and dependable server and storage options.

Their support team is responsive, helping to ensure our IT operations run smoothly.

We appreciate their commitment to providing steady and consistent IT services.”

Asanka | Chief Information Officer, Remington Haus

How Much Do Managed Services Cost in Australia?

The cost of managed IT services in Australia depends on several key factors, including your business size, the complexity of your IT environment, and the level of support you need.

While pricing varies, most providers use one of the following models:

• Per-user or per-device pricing: Ideal for growing businesses that want predictable monthly costs based on headcount or devices in use.

• Flat-rate monthly fees: A fixed monthly cost that covers a defined scope of services, ideal for enterprises wanting stability and simplicity.

• Tiered service levels: Customised plans with increasing levels of support, allowing organisations to choose what they need today and scale as they grow.

At Truis, we offer flexible contracts and scalable MITS that can be adjusted as your needs change.

You’ll never be locked into a rigid plan—and we provide honest, knowledgeable advice to help you choose the right service model for your budget and, most importantly, unique business goals.

By partnering with us, your Australian enterprise benefits from:

• Predictable IT expenses that reduce financial uncertainty

• No hidden costs or surprise charges

• Real value for money through outcome-focused delivery

Whether you’re a mid-sized company or a large enterprise, Truis ensures you get dependable, cost-effective IT without the budget guesswork.

How Do I Choose the Right Managed Services Provider in Australia?

Your chosen managed service provider can make or break your IT strategy. Therefore, it’s essential to take your time and vet your potential partner.

Unfortunately, separating the wheat from the chaff can be a tall order, especially if you don’t know what qualities make a truly great MSP.

So, to help you make an informed, confident decision regarding your information technology, here are some critical questions to ask managed service providers:

• Security: How do you handle data protection and threat prevention?

• Response times: Do you guarantee resolution times? Can you support 24/7 uptime?

• Certifications: Are your technicians accredited? What certifications do you have?

• Vendor partnerships: Are you vendor-agnostic? Do you have multi-vendor expertise?

• Support coverage: Can you support national or multi-site environments?

• Contract flexibility: Are your contracts adjustable to changing IT needs?

• Client testimonials and case studies: Can you share stories of how you have helped real businesses?

• Industry expertise: Do you understand the specific needs of my sector?

• Compliance and risk: How do you help with audit readiness and governance?

• Technology roadmap: Can you help shape a future-ready IT strategy?

• Communication style: Is your advice jargon-free, transparent, and empathetic?

Once you’ve asked them these questions, listen carefully to their answers—these will give you clear insight into whether they’re the right fit for your business. 

Here are some of the things to look for:

• ISO27001 and ISO9001 accreditations: An MSP with these certifications ensures you get solutions that meet the highest standards in information security and quality management.

• Technical expertise: Certified technicians have undergone rigorous training and proven their skills across multiple IT disciplines, so you can trust they’re not just doing the job—they’re doing it right.

• Proven track record: A truly experienced MSP can demonstrate real-world results—from long-term client relationships to glowing testimonials.

• Outcome-based solutions: Because your business is unique, the right MSP tailors its services to your specific IT challenges and goals, making sure everything aligns with the way you work and where you’re headed.

• National coverage and rapid response: Whether you’re operating in a single region or across multiple states, a good MSP offers consistent, fast support wherever you are.

• Vendor-agnostic approach: You can trust an MSP that recommends the right technology for your current environment, internal team’s skill level, and future needs, not just push the brands they prefer.

• Genuine people-first service: Tech is important, but how your MSP communicates and collaborates with you is just as critical. Look for a provider that:

  • Offers transparent, jargon-free advice

  • Genuinely listens to your concerns

  • Builds trust through empathy and honesty

What Sets Truis Apart as a Leading Managed Service Provider with 40+ Years of Experience?

We’re not saying we’re the “best” managed IT service provider in Australia because “best” means different things to different people.

That said, we’ve been helping Australian enterprises navigate technology for over four decades. In that time, we’ve built more than just IT systems. 

We’ve built trust through long-term partnerships, real results, and a commitment to showing up when it matters most.

Here’s how we’ve earned that trust:

• 40+ years of experience delivering practical, reliable, and future-focused IT services

• ISO27001 and ISO9001 certifications, demonstrating our commitment to information security and quality

• Multi-vendor partnerships that ensure flexibility and freedom of choice

• National coverage, providing consistent service across metro and regional areas, including Brisbane, Melbourne, and Sydney

• Proven customer satisfaction, with many clients working with us for decades

• Empathy and transparency, embedded in how we work and how we communicate

• A people-first approach that puts your business needs ahead of buzzwords

• Outcome-focused solutions, customised for where your enterprise is—and where it’s heading

“Our journey with Truis has been exceptional.

The technical support our team receives is outstanding, instilling in us the confidence to elevate our IT framework and paving the way for the launch of additional platforms.

We deeply value our relationship with Truis and are eager to continue building upon projects we’ve explored together.”

Jacob | Chief Finance Officer, PNG Ports

With Truis, you’re not just buying IT services—you’re gaining a partner who’s truly invested in your success every step of the way.