Technology never stands still. New cyber threats emerge every day, systems are becoming increasingly complex, and IT teams are expected to do more with the same resources.

In a world where priorities shift constantly and risks keep multiplying exponentially, even the most capable and experienced internal IT departments can start to feel the strain.

If your team is spending more time catching up on uptime, performance, and compliance, they’re not driving transformation.

That’s where managed IT services make the difference. The goal isn’t to take over your IT operations, but to strengthen and scale them.

At Truis, we work alongside your internal IT team to keep your systems secure, efficient, and aligned with your business goals.

We offer:

Over four decades of experience supporting medium to large businesses across Australia
ISO27001 and ISO9001 certified standards, ensuring top standards in information security and quality management
A 24/7, Australia-based service desk team with second-to-none response and resolution time guarantees
Longstanding partnerships with industry-leading vendors, including IBM, Microsoft, Cisco, Dell, and Lenovo.
A people-first, outcome-driven approach to information technology

If your challenge is keeping up with change, whether it's managing cybersecurity risks, applying patches, or overseeing cloud migrations and business continuity, Truis helps you stay one step ahead.

Our managed IT services free up your team to focus on strategy and innovation. At the same time, we take care of the maintenance, security, and infrastructure management that keep your organisation running.

Whether you’re strengthening your cybersecurity posture, modernising your IT environment, or streamlining operations for scalability, we help you build a stronger, more resilient foundation for growth.

Ready to strengthen your IT capability? Let’s talk. Call 1800 777 111 or get in touch through our Contact Us form.

Key Takeaways

Managed IT services give your organisation continuous end-to-end IT support, freeing your internal IT team to focus on strategy and innovation.
Unlike traditional break-fix support, managed services take a proactive approach, preventing downtime before it happens while strengthening cybersecurity and business continuity.
With over 40 years of proven experience, Truis helps Australian businesses modernise and secure even the most complex IT environments.
Partnering with a trusted managed service provider means predictable costs, guaranteed service levels, and expert support that scales with your organisation’s needs.
The right MSP, like Truis, helps streamline your operations, boost resilience, and align your IT management strategy with long-term business goals.

What Are Managed IT Services?

Managed IT services are all about partnership. It’s where a trusted managed service provider (MSP) takes care of your organisation’s day-to-day IT needs so you can focus on running your business.

In simple terms, your MSP handles the essentials—monitoring, help desk support, system updates and patching, cybersecurity protection, and disaster recovery planning.

With managed services, you gain the peace of mind knowing that your technology is always up to date, secure, and running at its best. It gives your team the freedom to focus on bigger-picture initiatives that drive your organisation forward.

Unlike reactive break-fix IT support, managed IT services focus on preventing problems before they disrupt operations, ensuring your business is resilient and ready for what’s next.

For this reason, the managed services market in Australia continues to expand rapidly, with a 14% year-over-year (YOY) increase expected between 2023 and 2025.

After all, what business owner or IT decision-maker doesn’t want reliable, scalable support that protects uptime and drives transformation?

At Truis, we’ve been delivering IT solutions since 1979, helping Australian organisations reduce downtime and strengthen cybersecurity across complex IT infrastructures.

With over 40 years of experience, we bring together enterprise-grade monitoring tools, ISO-certified processes, and 24/7 Australian-based support to keep your systems running smoothly.

What Is the Difference Between IT Services and Managed Services?

Traditional IT services usually follow a “break-fix” model—repairing a system only after something goes wrong. It’s reactive, transactional, and not the best model if you want long-term support.

Managed services, on the other hand, are proactive and continuous. They involve ongoing monitoring, optimisation, and support designed to prevent issues before they occur.

Here’s a quick look at how traditional IT services stack up against managed IT services:

Aspect	Traditional IT Services	Managed IT Services
Approach	Reactive; issues are fixed after they occur	Proactive; potential issues are identified and resolved early
Engagement Model	Project-based or one-time	Ongoing partnership with defined service level agreements
Cost Structure	Variable and unpredictable	Predictable monthly or annual pricing
Scope	Limited to specific tasks or incidents	End-to-end IT management and strategic guidance
Outcome	Short-term problem resolution	Long-term performance, stability, and scalability

Our managed IT services eliminate the unpredictability of traditional IT support, making it pain-free to obtain consistent performance, improved cybersecurity, and reduced downtime.

Through tailored, outcome-focused solutions, we free up internal IT teams to focus on high-value projects rather than firefighting.

What Are Fully Managed IT Services?

Fully managed IT services provide end-to-end management of your entire IT environment.

While it varies from MSP to MSP, “end-to-end” usually includes 24/7 monitoring, infrastructure management, cybersecurity, cloud optimisation, compliance support, and strategic IT consulting.

These elements are delivered under a single, predictable agreement that still aligns with your internal IT strategy.

Your team retains complete visibility and control, while the provider handles day-to-day maintenance and risk management to keep operations stable.

At Truis, our ISO27001 and ISO9001 accreditations reflect the level of quality and security of our managed services.

We act as a virtual extension of your IT department, strengthening your existing team’s capacity, reducing workload pressure, and ensuring business continuity through a proactive approach and robust processes.

The result is a seamless IT experience, where downtime is minimised, systems are secure, and your internal team has the freedom to focus on growth and innovation.

What Is the Difference Between Technical Services and Managed Services?

Technical services are typically one-off engagements, such as hardware installations, system upgrades, or network repairs. They’re transactional by nature, focused on immediate technical fixes and getting you back up and running.

Managed services, on the other hand, are built on long-term relationships. Instead of just solving problems, your provider delivers continuous support, monitoring, and strategic improvements that keep your systems performing at their best.

Think of technical services as reactive maintenance and managed services as a proactive partnership.

With managed services, your provider is constantly fine-tuning your systems, patching vulnerabilities, and aligning your IT environment with your organisation’s goals.

At Truis, we bring you the best of both worlds.

Our technical experts can handle complex upgrades or infrastructure projects. Meanwhile, our managed services team ensures ongoing performance, reliability, and compliance.

Together, these strengths deliver more than just technical fixes—they create measurable business outcomes that strengthen your resilience, efficiency, and long-term success.

How Do Managed IT Services Work?

Managed IT services run on a proactive model designed to keep your systems stable, secure, and always available.

Instead of waiting for something to break, a provider like us continuously monitors, maintains, and optimises your IT environment—so you can avoid costly downtime and stay focused on what matters most: running your business.

At the core of this model are remote monitoring and management (RMM) tools that keep track of your network health, server performance, and security status 24/7.

If something looks off, like a failing drive, unusual login pattern, or slow network segment, it’s flagged immediately for review.

To keep service quality consistent, providers operate under service level agreements (SLAs) that define response times, performance standards, and escalation procedures.

These agreements give you clarity and confidence that issues are handled quickly and transparently.

At Truis, we take that commitment even further. Our Australia-based support team is available 24/7, so help is always close at hand whenever you need it most.

At its core, our managed IT services are built on partnership—delivering reliability, accountability, and the peace of mind that your technology is always in trusted hands.

What Do IT Managed Service Providers Do?

A managed service provider acts as your extended IT department, responsible for both the day-to-day management and long-term optimisation of your technology environment.

In practice, this looks like:

24/7 network monitoring and performance management
Help desk and remote support for users
Cybersecurity protection and incident response
Infrastructure management
Cloud services, migration, and optimisation
Hardware and software procurement and lifecycle management
IT consulting and technology roadmapping
Vendor management and license compliance
Data backup, recovery, and continuity planning
Staff training and user awareness programs
Database administration and application management
Support for digital transformation initiatives

At Truis, each of these areas is handled by a multi-vendor certified team with deep experience across vendors including Microsoft, Cisco, VMware, and more.

We focus on delivering measurable outcomes, ensuring your systems run smoothly while aligning your IT strategy with your business objectives.

What Is an Example of an MSP?

Truis is a prime example of a fully accredited MSP. Founded in 1979, we’ve been helping Australian businesses streamline and secure their IT operations for over 40 years.

Our clients range from mid-market to enterprise organisations, all benefiting from our ISO27001-certified data security, ISO9001-certified quality management, and Australia-wide coverage.

Whether you operate from one site or across multiple locations, our team provides consistent, high-quality support wherever you are.

We believe in people-first relationships and delivering IT support that’s friendly, jargon-free, and results-focused.

You won’t get buzzwords or tech-speak—just practical advice from experts who care about keeping your systems running at peak performance.

MSPs come in all shapes and sizes, from local specialists to national providers and niche operators. But the best ones share a few key qualities:

Proven experience and certifications
Transparent service agreements
Proactive monitoring and maintenance
Skilled, responsive support teams

Truis embodies all of these strengths to build lasting partnerships. Our approach goes beyond day-to-day IT management—we focus on strengthening your IT capability, improving performance, and giving your business the confidence to grow securely and sustainably.

But you don’t have to take our word for it. Our longstanding partnerships—like the one we’ve built with the Australian Football League (AFL)—show how we deliver dependable, results-driven IT solutions that organisations trust year after year.

“Choosing Truis for the job was simple. Straight away, they understood what we needed and proved they could solve the problem—we just knew that we were going to get what we were asking for.

We came to them with a problem, and Truis came back with a solution that worked, and they made the whole thing easy.
Working with Truis was more personable than most IT engagements I’ve had in the past with external companies—everything was clear, it was laid back, it was friendly, and we always felt understood.”

Hugh | Broadcasting Engineer, Australian Football League

What Is an MSP Platform and How Does It Benefit MSPs?

An MSP platform forms the backbone of modern managed IT service delivery. It’s a unified software environment that allows providers to manage multiple clients, systems, and workflows efficiently from one place.

These platforms combine several key tools:

Remote monitoring and management for complete system visibility and early issue detection
Professional services automation (PSA) for resource management, performance tracking, and reporting
Security and patch management tools to maintain compliance and strengthen protection
Automation features to streamline repetitive tasks and ensure consistent, high-quality service delivery

For MSPs, this means increased efficiency and accuracy, reducing manual work and enabling faster, data-driven decision-making.

For clients, the benefit is even greater: more consistent performance, proactive issue prevention, and transparent, detailed reporting that shows exactly how your IT environment is performing.

At Truis, our MSP platform gives you the assurance that your systems are monitored, maintained, and protected using the same technology trusted across the industry for reliability and transparency.

It’s how we deliver the responsiveness and reliability our clients count on every day.

Why Do I Need a Managed IT Service Provider?

If your in-house team is stretched thin or constantly reacting to issues, a managed IT service provider can help you regain control and focus on what drives your business forward.

Partnering with an MSP gives you access to enterprise-grade tools, skilled professionals, and proven processes, without the high cost of building and maintaining these capabilities internally.

Managed IT support reduces risk, increases resilience, and improves overall performance through technology solutions that prevent problems before they happen.

And the impact is significant—Australian businesses lose an estimated AUD $86 billion each year due to downtime.

At Truis, we go beyond traditional support. We become your technology partner, helping your IT team reach full capacity, enhance efficiency, and scale your systems as your business grows.

Whether you’re managing 150 or 5,000 end users, our team ensures your IT runs seamlessly in the background so your people can focus on results, not repairs.

Why Does My Business Need IT Support?

Every business relies on technology—whether it’s email, payment systems, customer records, or production equipment. When those systems stop working, even briefly, the impact can be immediate and costly.

Without reliable IT support, even a minor glitch can ripple across operations, causing delays, frustration, and lost revenue.

Strong, reliable, and proactive IT support helps your business stay ahead of risks, such as:

Downtime, which halts operations and cuts into revenue.
Security breaches, which compromise data and reputation.
Compliance failures, which can lead to legal or financial penalties.
Lost productivity, as staff waste hours trying to fix avoidable issues.

These challenges may look different across industries, but the impact is just as serious:

Healthcare: Disrupted patient systems can delay critical care.
Legal and finance: Data breaches can erode client trust.
Manufacturing: System outages halt production lines.
Retail: POS system failures mean immediate lost sales opportunities.
Education: Unstable systems can interrupt online learning.
Civil construction and trade services: Project delays increase costs.

At Truis, we make sure your IT infrastructure runs smoothly, securely, and in full compliance with industry standards. Our goal is to keep your business productive, resilient, and competitive—no matter what industry you’re in.

What Are the Benefits of Using a Managed Services Provider?

In a nutshell, managed IT services deliver tangible results across your business.

Here’s what that looks like in practice:

Cost effectiveness: Eliminates the overhead of hiring, training, and maintaining full-time IT staff.
Increased productivity: Downtime drops significantly, while employees focus on their work, not IT issues.
Business continuity: Disaster recovery and backup plans ensure minimal disruption.
Access to expertise: You gain specialised knowledge across cloud, cybersecurity, networking, and more.
Enhanced security: Continuous monitoring and threat detection protect against evolving risks.
Predictable costs: Fixed monthly pricing replaces unpredictable repair bills.
Scalability: Easily scale your IT as your business grows or changes.
24/7 support: Round-the-clock coverage means issues are resolved quickly, often before you notice them.

At Truis, these benefits come backed by zero downtime migrations, proven disaster recovery capabilities, and long-term partnerships that typically last six years or more.

Our clients consistently report measurable ROI, from 15% cost reductions with our hyperconverged infrastructure solutions to 60% improvements in operational efficiency through our transparent service agreements.

We don’t just manage your systems—we help solve business problems, ensuring your technology supports your goals, not gives you headaches.

Advantages and Disadvantages of Managed IT Services

Choosing the right managed IT services provider can make the difference between a business that thrives on technology and one that struggles with it.

When you find the right partner, one that understands your goals, industry, and internal culture, you gain measurable efficiency, stronger security, and long-term scalability.

Here are some of the key benefits you can expect from a well-aligned MSP partnership:

Lower operational and staffing costs through predictable, subscription-based pricing.
Immediate access to top-tier IT expertise without the overhead of hiring in-house specialists.
Enhanced cybersecurity and compliance posture through proactive monitoring and certified protocols.

However, partnering with an MSP that doesn’t fully understand your business environment or objectives can create new challenges instead of solving existing ones.

Potential drawbacks include:

Cultural misalignment, where the provider’s processes or communication style clash with your team’s.
Reduced in-house technical exposure, as more day-to-day tasks shift to the MSP.
Operational dependency, which can limit flexibility if the partnership isn’t well-managed.

The good news is that these risks are easy to avoid with the right partner. At Truis, we position ourselves as an extension of your team, not a replacement for it.

You maintain complete control and visibility, while we take care of the operational heavy lifting.

The result? A balanced, high-performance IT environment that scales with your business, without the risks of managing everything on your own.

How Can Managed IT Services Improve My Business' Cybersecurity?

Cyber threats are becoming more sophisticated every year, and Australian organisations are increasingly at risk.

According to the Australian Signals Directorate (ASD), a cybercrime is reported every six minutes, with the average cost to small businesses exceeding $49,600 per incident.

For mid-sized and large organisations, the financial and reputational damage can be far greater.

That’s why cybersecurity is no longer just an IT issue—it’s a boardroom priority. And it’s where managed IT services make a real difference.

A trusted MSP like Truis helps you safeguard your entire information technology environment through continuous monitoring, incident response, and disaster recovery planning.

Our managed security services create multiple layers of defence that include:

Security awareness training to empower your staff
Compliance support to meet regulatory standards
Threat detection and prevention aligned with the Essential 8 principles
Rapid recovery protocols to minimise downtime after an incident

At Truis, our ISO27001 accreditation ensures your data security processes meet international best practice standards.

Combined with our proven disaster recovery capabilities, we help protect your business from evolving cyber threats while keeping your operations running smoothly, no matter what challenges arise.

Cybersecurity Services and Threat Protection

Effective cybersecurity requires more than antivirus software. It demands an integrated, proactive approach to threat protection.

Managed security services take this further by combining advanced tools, expert oversight, and continuous improvement to stay ahead of attackers.

Here’s what that looks like with Truis:

Managed Detection and Response (MDR): Continuous monitoring and rapid threat response to stop attacks before they cause damage.
Endpoint Protection: Advanced defence for laptops, desktops, and mobile devices.
Email Security: Filtering, encryption, and anti-phishing controls to safeguard communication.
Network Security: Firewalls, intrusion prevention, and segmentation strategies that protect your digital perimeter.
Vulnerability Management: Regular scanning, patching, and remediation guidance to eliminate security gaps.
Security Compliance: Policies and reporting aligned with industry regulations and frameworks.

Truis delivers a layered security approach built on government-grade standards.

Our team manages, monitors, and hardens your infrastructure across all endpoints, ensuring round-the-clock protection from evolving threats.

With Truis, you get more than technology. You get an expert partner dedicated to keeping your systems secure, compliant, and resilient.

Business Continuity and Disaster Recovery

Even the most secure networks can face disruptions. In fact, surveys indicate that 80% of Australian organisations experienced significant data loss in 2023.

Whether the cause is ransomware, human error, or natural disasters, what matters most is how quickly you can recover. That’s where business continuity and disaster recovery services come in.

With our managed IT services, you gain the confidence that your business is always prepared—no matter what happens. Here’s what that includes:

Regular data backups, both on-site and cloud-based, to ensure your information is always recoverable.
Disaster recovery and business continuity planning, backed by tested response protocols.
Recovery time objectives (RTOs) that match your critical business and technology needs.

At Truis, we have a proven track record of crisis recovery, including zero data loss and zero downtime migrations for clients across healthcare, finance, and government sectors.

Our approach combines advanced automation with meticulous testing, ensuring that when incidents occur, your business stays operational and your data remains safe.

Security Awareness Training and Compliance

Technology alone can’t stop every cyberattack—your people are your first line of defence. That’s why security awareness training is essential for building a resilient, security-minded culture within your organisation.

At Truis, we help strengthen your human defences through:

Security awareness programs: Tailored training to help staff recognise and avoid threats.
Phishing simulations: Real-world tests that measure and improve employee vigilance.
Compliance alignment: Guidance to meet industry regulations, such as the:
- Australian Prudential Regulation Authority (APRA)
- Australian Securities and Investments Commission (ASIC)
- Health Insurance Portability and Accountability Act (HIPAA)
Policy reinforcement: Best-practice frameworks for handling sensitive data securely.

Our managed IT services integrate cybersecurity awareness with compliance management to help you avoid breaches, maintain client trust, and meet your regulatory obligations.

With Truis as your managed IT service provider, you gain more than technology support. You build a culture of security awareness backed by ISO27001-certified processes and expert guidance that helps your team make smarter, safer decisions every day.

Core Managed IT Service Categories

Managed IT services cover every aspect of your organisation’s technology environment, from cloud infrastructure and cybersecurity to end-user support and system optimisation.

Each service category plays a critical role in keeping your business secure, connected, and ready to grow.

At Truis, we provide a suite of managed IT solutions designed to meet the evolving needs of Australian businesses. Below are the core service areas offered by Truis and leading managed service providers across Australia.

Cloud Services and Migration

Moving to the cloud is no longer just an IT project—it’s a strategic move for business growth.

Managed cloud services cover everything from migration and configuration to optimisation and security across public, private, and hybrid environments.

At Truis, we help you plan and execute cloud transitions with zero downtime migrations.

Whether you’re modernising legacy systems, integrating Microsoft 365, or adopting Azure infrastructure, our certified engineers ensure a seamless and secure experience.

Our cloud services include:

Cloud readiness assessments and migration planning
Azure and Microsoft 365 management
Data security, compliance, and access controls
Backup and disaster recovery integration
Cost optimisation and sustainability strategies

At Truis, we also champion green IT initiatives, helping businesses leverage cloud technology to reduce energy consumption and minimise environmental impact—while improving overall efficiency.

With 40+ years of experience, we provide end-to-end cloud management that ensures performance, security, and scalability, so your business can grow with confidence.

Network Management and Infrastructure

Your network is the backbone of your business operations. Managed network and infrastructure services ensure every system, server, and connection runs efficiently and securely.

Truis provides comprehensive infrastructure management that includes:

Network monitoring: Continuous visibility into connectivity and performance.
Proactive maintenance: Identifying and resolving issues before they impact users.
Server and storage management: Keeping core systems optimised for uptime.

Through round-the-clock monitoring and capacity planning, Truis helps you prevent bottlenecks, avoid outages, and maintain the uptime your business depends on.

Our infrastructure experts handle day-to-day maintenance, freeing your internal IT team to focus on innovation and business growth.

IT Support and Help Desk Services

When something goes wrong, a fast response makes all the difference. Managed IT support and help desk services ensure your employees have immediate access to expert assistance, anytime, anywhere.

At Truis, we deliver multi-tiered support models to match your operational needs:

Level 1: Frontline user support for everyday issues like login problems or software errors.
Level 2: Advanced troubleshooting for systems, applications, and connectivity.
Level 3: Specialist engineers for infrastructure, server, or cybersecurity incidents.

We offer remote and on-site support, backed by defined SLAs that guarantee timely responses and resolutions.

Our service desk also takes care of user onboarding and offboarding, account provisioning, and system access, ensuring smooth employee transitions without security gaps.

What truly sets Truis apart is our above-and-beyond service philosophy. Every request is handled with care, urgency, and professionalism, giving your team confidence that help is always just a call away.

Application and Mobile Device Management

Modern businesses rely on countless applications and devices to stay productive.

Application and mobile device management (MDM) ensures that every app and endpoint is secure, up to date, and compliant across all devices and locations.

At Truis, we manage your application lifecycle—from deployment to retirement—covering:

Software installation, updates, and license management
Mobile device configuration and policy enforcement
Bring Your Own Device (BYOD) support
Endpoint protection and compliance enforcement
Application performance monitoring and optimisation

We also support application modernisation, helping you migrate legacy systems to cloud-based platforms that scale with your business.

By centralising control, you maintain strong security while empowering your workforce to work flexibly, efficiently, and confidently—anywhere, on any device.

Remote Monitoring and Management (RMM)

Remote monitoring and management technology forms the foundation of modern managed IT services.

It allows MSPs to track system performance, detect issues, and perform maintenance across client environments, all from a central dashboard.

Truis uses advanced RMM tools to provide:

24/7 system monitoring for servers, endpoints, and networks
Automated alerts for anomalies and potential vulnerabilities
Patch management to keep software and security updates current
Predictive maintenance to resolve issues before downtime occurs
Performance analytics and reporting for transparency and accountability

This proactive model means you don’t have to wait for something to go wrong. We continuously identify, isolate, and resolve issues before they impact your users, keeping your business running smoothly and efficiently.

With RMM in place, you gain a cost-effective, reliable IT environment that maximises uptime and minimises disruption. Every system is supported by world-class expertise and enterprise-grade monitoring, ensuring your technology performs at its best—day in, day out.

Industries Suited for Managed IT Services

Different industries face unique compliance requirements, operational demands, and security challenges.

Whether it’s protecting sensitive financial data, maintaining uptime, or managing operational technology, the right MSP tailors IT solutions to meet those needs.

At Truis, we’ve supported Australian organisations across every major sector for more than 40 years.

With our ISO27001-certified cybersecurity standards, end-to-end infrastructure management, and 24/7 dedicated support, your IT systems stay compliant, secure, and ready for what’s next.

Here’s how managed IT services create measurable value across a range of key industries.

Healthcare and Medical Practices

Patient data must remain confidential, while uptime is critical for clinical operations. So, healthcare IT demands precision, security, and reliability.

Truis partners with healthcare organisations, including medical group practices, diagnostic clinics, and allied health providers, to deliver IT solutions.

Our services include:

Industry-compliant privacy safeguards and data protection to safeguard sensitive patient information.
24/7 monitoring and rapid response to minimise downtime in critical systems.
Backup and disaster recovery strategies that ensure business continuity during emergencies.

With Truis, your healthcare practice gains peace of mind knowing that systems are secure, compliant, and optimised to support uninterrupted patient care.

Legal and Professional Services

Legal and professional services firms rely on secure, always-available access to sensitive client information. From document management systems to case file archives, reliable IT infrastructure is essential to maintaining client trust and meeting professional obligations.

Truis helps law firms, accounting practices, and other professional services providers maintain compliance and confidentiality through:

Secure document management and digital records protection.
Data encryption and endpoint security to prevent data loss or breaches.
Compliance alignment with ISO27001 and local privacy regulations.
Disaster recovery planning to safeguard critical case data and minimise disruption.
Help desk and user support to keep staff productive and connected.

Our managed IT services let your team focus on client work, while we ensure your systems are protected, compliant, and running at full performance.

Manufacturing and Industrial

In manufacturing and industrial sectors, technology is the backbone of productivity—connecting systems, streamlining production, and maintaining uptime.

From operational technology and the industrial Internet of Things (IoT) to complex supply chain management systems, even a minor disruption can halt production and affect profitability.

At Truis, we help manufacturers, civil construction companies, and trade services modernise and secure their IT infrastructure through:

Network and connectivity management to ensure seamless communication across production sites.
Operational technology and IT integration for real-time monitoring and control of manufacturing systems.
Cloud-based ERP and quality management systems for operational efficiency.
Predictive maintenance tools powered by remote monitoring to prevent costly equipment failures.
Disaster recovery and data backup to avoid costly downtime and data loss.

With Truis managing your IT environment, your systems run efficiently and securely, so you can keep production on schedule and maintain consistent quality.

Financial Services and Retail

Financial institutions and retailers manage some of Australia’s most sensitive data, from payment details and personal information to extensive customer records.

With this responsibility comes the need to meet strict APRA, ASIC, and PCI DSS (Payment Card Industry Data Security Standard) compliance requirements while maintaining exceptional service availability and cybersecurity.

At Truis, we deliver secure, scalable IT solutions that help protect and empower financial and retail operations. Our approach strengthens data security, ensures compliance, and supports the reliable, always-on service your customers expect.

Cybersecurity and compliance management aligned with financial standards.
Cloud and infrastructure management that ensures maximum uptime and scalable performance.
Disaster recovery and business continuity planning to keep operations resilient during unexpected disruptions.

Whether you operate a multi-branch financial organisation or a growing retail chain, Truis ensures your systems stay secure, compliant, and ready to meet customer expectations.

Education and Government

Educational institutions and government agencies face dual challenges: maintaining accessibility while securing large volumes of sensitive data.

Learning management systems, digital classrooms, and public databases all require resilient IT infrastructure and strict compliance controls.

Truis has a proven track record supporting education providers and government departments through:

Secure network and user access controls for staff, students, and stakeholders.
Student data protection aligned with the Department of Education and privacy legislation requirements.
Government-grade security and compliance management, backed by our ISO27001 certification.
Multi-site infrastructure support for regional and metropolitan offices.

As a trusted provider with active government contracts, Truis delivers managed IT services that help public and educational institutions to fulfil their missions securely, efficiently, and with confidence.

How Do I Choose the Right Managed IT Services Provider?

Choosing a managed service provider isn’t just about comparing price lists. It’s about finding a long-term partner who understands your business, strengthens your IT team, and delivers measurable outcomes.

With so many MSPs promising “proactive support” and “round-the-clock monitoring,” it can be challenging to tell who truly delivers.

The difference lies in transparency, capability, and accountability. You want a provider that doesn’t just talk about performance, but proves it through clear metrics, responsive service, and consistent results.

Here’s a practical guide to help you identify the right MSP and avoid the frustration of poor support or mismatched expectations:

What Should I Be Looking for in a Managed IT Service Provider?

When evaluating potential MSPs, look for clear evidence of capability, reliability, and partnership.

Use the checklist below to guide your assessment.

Proven Technical Expertise

Look for certified professionals with experience managing complex IT environments.

Ask about their familiarity with your existing systems, cloud platforms, and security frameworks.

Industry Experience

Every industry has unique compliance and operational requirements.

Choose a provider with experience in your sector, so they can anticipate challenges and deliver solutions that fit your business.

ISO and Vendor Certifications

Certifications show that an MSP follows global best practices.

At Truis, we’re ISO27001 and ISO9001 certified, demonstrating a formal commitment to security, governance, and service quality.

Clear Service Level Agreements

Insist on written, detailed SLAs that define response times, escalation procedures, and measurable outcomes.

This ensures accountability and protects your organisation from vague or unmet promises.

Security Capabilities

Choose an MSP with robust cybersecurity offerings, including threat monitoring, incident response, and compliance support.

A strong provider will help you build resilience against evolving cyber threats.

Local Presence and 24/7 Support

An Australia-based support team provides faster response times and a better understanding of your local business context.

Truis provides 24/7 Australian help desk support, so help is always available when you need it.

Scalability and Flexibility

As your business evolves, your IT needs will, too. Make sure your MSP can scale services as your operations expand or adapt to new technology requirements.

Cultural Fit and Communication

A successful partnership depends on shared values and clear communication.

Choose a provider that speaks plainly, avoids jargon, and works alongside your IT team rather than over it.

With more than 40 years of experience and multi-industry expertise, Truis meets all these criteria and is backed by endorsements from C-level executives across leading Australian organisations.

Key Questions to Ask Potential MSPs

Before committing to a managed IT provider, ask direct questions to assess transparency, reliability, and performance:

Service Delivery

What specific services are included in your managed IT offering?
How do you integrate with our internal IT team?
Do you offer co-managed or fully managed models?

Response Times and SLAs

What are your guaranteed response and resolution times?
How do you handle escalations for critical incidents?
Can you share recent SLA performance reports?

Security and Compliance

How do you monitor and respond to security incidents?
Are you ISO27001 certified?
How do you ensure compliance with standards like APRA, ASIC, and the GDPR (General Data Protection Regulation)?

Pricing and Contracts

Is your pricing fixed, usage-based, or tiered?
Are there any lock-in contracts or exit fees?
How do you handle scope changes during an engagement?

Business Continuity

What’s your strategy for disaster recovery and business continuity planning?
How often do you test recovery processes?

Support and Availability

Is your support team based in Australia?
Do you provide 24/7 live assistance?
How do you measure client satisfaction and ongoing success?

The right provider will answer each question clearly and confidently, without hiding behind buzzwords or vague claims.

Evaluating MSP Certifications and Partnerships

Certifications and vendor partnerships are strong indicators of a provider’s credibility and capability. They show adherence to recognised global best practices and a continuous focus on improvement and innovation.

Here are some of the most important certifications and partnerships to look for when choosing a managed service provider:

ISO27001: Demonstrates rigorous information security management practices that protect your data and systems.
ISO9001: Confirms adherence to structured quality management systems and consistent service delivery.
Microsoft Solutions Partner: Indicates advanced competency in deploying and managing Microsoft technologies.
Cisco Partner Certification: Validates expertise in secure networking and infrastructure.

Partnerships with leading vendors like Microsoft, Cisco, and VMware also ensure your MSP has access to the latest tools and direct technical support when needed.

Truis proudly holds ISO27001 and ISO9001 certifications and maintains multi-vendor certified expertise, ensuring consistent quality and secure service delivery across every engagement.

Managed IT Services Pricing and Service Models

Not every managed service provider prices their services the same way. Some charge based on the number of users or devices supported, while others bundle everything into a single monthly fee.

Truis takes a tiered approach, giving you predictable, transparent pricing without the risk of bill shock.

Each tier, from Silver+ to Gold+ and Platinum, is designed to align with your organisation’s IT complexity and support needs.

Whether you need full end-to-end management or targeted support to supplement your in-house team, you’ll always know what’s included and what it costs.

This structure also makes it easier to scale your coverage as your business grows or your IT environment evolves.

You get clear inclusions, consistent service quality, and a single predictable monthly investment that keeps your IT systems secure, stable, and aligned with your business goals.

Understanding Service Level Agreements

A service level agreement (SLA) defines what you can expect from your managed IT service provider.

It sets out key performance metrics, such as response and resolution times, uptime guarantees, and escalation procedures.

At Truis, every SLA is written in jargon-free, plain English, so you always know what’s covered and when you can expect action.

While response times can vary by service tier and issue severity, our priority is always the same: getting your systems back online quickly.

Our SLAs also outline uptime and availability guarantees, which are critical for maintaining productivity and business continuity.

With the right SLA in place, you gain accountability, performance transparency, and measurable value from your MSP partnership.

Flexible Engagement Models

Not every business needs or wants the same level of IT involvement. The right engagement model gives you the flexibility to scale services, fill internal skill gaps, or fully outsource IT management as your needs change.

At Truis, we offer several engagement options designed to fit your organisation’s structure and goals:

Fully Managed Services: We take full responsibility for maintaining and supporting all IT systems, infrastructure, and users.
- Best for: Organisations without a dedicated IT team, or those wanting to fully offload day-to-day management.
- Benefits: 24/7 monitoring, proactive maintenance, end-user support, and strategic guidance all bundled into one partnership.
Co-Managed IT Services: We work alongside your internal IT team, sharing responsibilities for patching, monitoring, and help desk support.
- Best for: Mid-sized and enterprise organisations with internal staff who need support managing complex workloads.
- Benefits: Access to advanced tools, staff augmentation, and strategic backup without replacing your team.
Project-Based IT Services: These are short-term or one-off engagements for migrations, infrastructure upgrades, or security assessments.
- Best for: Organisations undergoing digital transformation or implementing new technology initiatives.
- Benefits: On-demand expertise without long-term commitments.

Flexible engagement ensures you never outgrow your IT support. Whether scaling operations, entering new markets, or upgrading technology, our service models evolve with your business.

Getting Started with Managed IT Services

Partnering with an MSP is more than just outsourcing; it’s a strategic move to strengthen your IT environment, improve security, and give your internal team room to focus on long-term goals.

The transition doesn’t need to be disruptive or complicated. With proper planning and communication, your business can transition to managed IT services smoothly and confidently.

Truis makes the process straightforward. Here’s how:

Technology Capability Assessment

Before any managed IT engagement begins, any self-respecting MSP should understand where your technology stands today, its gaps, and where it could improve.

That’s exactly what we do at Truis. We begin with a comprehensive technology capability assessment to uncover vulnerabilities, identify inefficiencies, and highlight opportunities to optimise your systems for better performance and security.

Our assessment includes:

Infrastructure evaluation: Assessing servers, networks, and connectivity to identify performance bottlenecks and reliability issues.
Security audit: Reviewing configurations, access controls, and vulnerability management against ISO, Essential 8, and Australian cybersecurity standards.
Cloud and application review: Evaluating cloud environments such as Microsoft 365 and Azure for scalability and governance.
Backup and disaster recovery assessment: Verifying data protection and recovery strategies to ensure business continuity.
End-user experience analysis: Understanding how staff interact with technology, including device performance and help desk responsiveness.
Service desk and support process review: Mapping ticket workflows and escalation points to improve efficiency and resolution times.
Strategic alignment: Identifying how IT can better support your business objectives and long-term initiatives.

This comprehensive framework gives you a clear picture of your current IT capabilities and highlights what needs improvement.

From there, Truis develops a tailored roadmap that addresses gaps, strengthens security, and aligns your technology with your business goals.

Implementation and Onboarding Process

Transitioning to managed IT services doesn’t have to interrupt operations.

With careful planning and clear communication, onboarding can be seamless—ensuring systems stay online while your new MSP sets up monitoring, management tools, and support processes.

At Truis, onboarding typically follows a structured timeline:

Discovery and planning: We gather documentation, define priorities, and create a detailed implementation plan.
Setup and configuration: Our team installs remote monitoring tools, configures alerts, and establishes secure access points.
Migration: We move systems, applications, or data to the managed environment—executed with zero downtime and full rollback contingencies.
Testing and validation: We perform extensive performance and security checks to confirm stability and readiness.
Training and go-live: End-users and IT teams receive hands-on training on tools, escalation paths, and reporting procedures.
Continuous optimisation: After go-live, we continuously monitor, patch, and improve system performance post-implementation.

Our team coordinates closely with your internal IT staff to ensure a seamless handover, clear communication, and no unexpected downtime.

Building an MSP Onboarding Checklist for Clients

Preparing for managed IT services is easier when you know what to expect. Having an onboarding checklist helps your team stay organised.

A checklist ensures your MSP has everything needed to start delivering value immediately.

Here’s a practical checklist to guide your preparation:

Documentation and access:
- Current IT infrastructure map and asset inventory
- Network diagrams and vendor details
- Admin credentials and permissions for systems and applications
System and application inventory
- List of servers, workstations, and devices
- Installed software and licensing details
- Cloud subscriptions and configurations
Security and compliance information
- Current security policies and access control lists
- Backup and disaster recovery documentation
- Compliance requirements and reporting obligations
Stakeholder and contact list
- Key IT personnel, department heads, and decision-makers
- Points of contact for escalation and communication
Change management and communication plan
- Defined internal communication channels
- Training schedule for end-users
- Timeline for transition milestones

A clear onboarding checklist sets the foundation for a smooth, efficient transition, and, most importantly, ensures your MSP can start delivering results quickly.

Measuring Success with Managed IT Services

Once your managed IT services are in place, the next step is ensuring they continue to deliver measurable value over time.

A strong MSP partnership isn’t defined by what’s promised in the contract. It’s proven through performance, transparency, and results that align with your business objectives.

At Truis, we measure success not just by uptime or how quickly tickets are resolved, but by how effectively your technology supports your broader business goals: continuity, security, scalability, and growth.

We use clear metrics, regular reporting, and ongoing collaboration to ensure your IT investment consistently drives outcomes that matter.

Key Performance Indicators and Reporting

The most effective way to evaluate your managed IT services is through well-defined key performance indicators (KPIs).

These metrics show how your MSP is performing, where improvements can be made, and how your IT environment is evolving.

Here are the must-track KPIs:

Uptime and availability: The percentage of time your systems and networks remain operational and accessible.
Response and resolution times: How quickly the MSP acknowledges and resolves issues according to your service level agreement (SLA).
Incident volume and trends: The number of support requests or security incidents over a given period, highlighting recurring issues or areas for improvement.
Patch and maintenance compliance: The percentage of systems kept up to date and secure through proactive patching and upgrades.
User satisfaction scores: Feedback from end-users and internal teams to assess help desk responsiveness and overall service quality.
Security posture improvements: Measurable reductions in vulnerabilities, failed login attempts, or phishing incidents over time.

At Truis, performance reporting isn’t just a technical summary—it’s a strategic business conversation.

We provide monthly executive reports that outline operational performance, risk trends, and opportunities for improvement, complemented by quarterly business reviews (QBRs).

These sessions help your leadership team clearly see the ROI of managed services, identify optimisation opportunities, and ensure your IT strategy remains aligned with long-term objectives.

Long-term Partnership and Relationship Management

Managed IT services work best when viewed as a long-term partnership, not a vendor transaction.

The goal isn’t just to maintain your IT systems—it’s to continually enhance them as your business evolves.

Here’s how we make that happen:

Regular strategic reviews: Collaborative sessions to assess service outcomes, future initiatives, and emerging technology opportunities.
Transparent communication: Clear reporting, open feedback channels, and collaborative planning to address challenges before they escalate.
Shared roadmaps: Aligning IT initiatives with your organisation’s growth plans and business continuity strategies.
Continuous improvement: Analysing performance metrics, refining processes, and applying lessons learned from incident or project outcomes.

Truis takes relationship management seriously. Many of our clients have partnered with us for six years or more, a testament to the trust, consistency, and transparency we bring to every engagement.

Our account managers, technical leads, and support teams work closely with your internal IT and executive teams to ensure the partnership continues to deliver long-term value, measurable outcomes, and lasting confidence in your technology environment.

Future Trends in Managed IT Services

The managed IT services landscape is evolving rapidly as technology, security, and sustainability priorities continue to shift.

Businesses are no longer looking for providers who simply maintain systems. They want strategic partners who can help them innovate, scale, and stay resilient in a constantly changing digital environment.

In 2025 and beyond, MSPs are adapting through AI-driven automation, edge computing, and sustainable IT practices.

These emerging trends enable MSPs to deliver faster, smarter, and more energy-efficient services, helping organisations meet both their business and environmental goals.

Truis continues to evolve alongside these trends, leveraging intelligent automation and eco-conscious strategies to deliver more reliable, data-driven outcomes for clients across Australia.

AI and Automation in Managed Services

Artificial intelligence and automation are redefining how managed IT services are delivered.

Instead of waiting for problems to arise, AI-driven systems can predict and prevent them, keeping your business ahead of disruptions.

Here’s how AI and automation are transforming the MSP model:

Predictive maintenance: AI-assisted systems can flag early warning signs of hardware or network issues before they cause downtime.
Automated incident response: Intelligent tools help detect, prioritise, and resolve common IT issues faster, improving service desk efficiency.
Intelligent monitoring: Continuous monitoring systems can analyse performance data in real time to spot anomalies and optimise infrastructure.
Data-driven insights: Analytics supported by AI can reveal usage trends, inefficiencies, and areas for optimisation, enabling smarter decision-making.
Enhanced security automation: Machine learning-based tools can enhance the detection of suspicious activity, helping teams respond faster to emerging cyber threats.

For clients, these innovations could translate into higher uptime, faster resolutions, and more proactive support.

At Truis, we’re exploring AI-driven efficiencies through partnerships with leading technology providers.

These collaborations help us integrate automation into our service delivery, supporting predictive monitoring, streamlined response processes, and stronger cybersecurity outcomes.

Combined with our ISO-certified security framework and human-led oversight, we ensure your IT environment continues to evolve safely and intelligently.

Sustainability and Green IT Initiatives

As sustainability becomes a business priority, IT leaders are increasingly seeking environmentally responsible solutions.

Managed IT services play a crucial role in helping organisations lower their carbon footprint, reduce e-waste, and operate more efficiently.

Here’s how MSPs contribute to a more sustainable IT environment:

Energy-efficient infrastructure: Optimising data centres, networks, and devices to reduce power consumption and improve efficiency.
Cloud sustainability: Leveraging cloud platforms like Microsoft Azure, which are powered by renewable energy and committed to carbon-neutral operations.
E-waste reduction and recycling: Implementing lifecycle management programs to responsibly retire, repurpose, or recycle hardware.
Remote work enablement: Supporting hybrid and remote working models to reduce commuting emissions and office energy usage.
Sustainable procurement: Partnering with vendors who adhere to green manufacturing and packaging standards.

At Truis, sustainability is more than an initiative—it’s part of our long-term strategy.

By helping clients adopt green IT practices, we enable businesses to meet their environmental, social, and governance (ESG) objectives without compromising performance.

The future of managed IT services isn’t just about smarter technology—it’s about building a more efficient, sustainable, and resilient digital ecosystem that supports both business growth and environmental responsibility.

Managed IT Services

A Complete Guide for Australian Businesses in 2025

Contact us for a free consultation.