What Does Managed Services Mean?

Managed IT services (MITS) aren’t the same as traditional IT support services. They’re not just a quick fix or a one-off IT project.

Managed services are about having a long-term partner working alongside your internal team to keep everything running smoothly, securely, and in alignment with your business' direction.

In simple terms, managed services involve continuous monitoring, active administration, and routine support for your systems.

Your networks, devices, apps, and infrastructure; everything gets monitored, maintained, and supported, day in and day out.

MITS demonstrates a significant shift from the old-school break-fix model, where help is given only after things go sideways.

With managed services, you’re not just getting tech support. You’re gaining visibility, consistency, and a team that’s just as focused on the bigger picture as you are.

At Truis, we customise our managed services for mid-market and large-scale organisations across Australia.

From patching and IT infrastructure to cloud and cybersecurity, we offer solutions that help lighten the load on your in-house team, allowing them to focus their efforts on real business drivers: strategy and innovation.

What Is the Difference Between Traditional IT Services and Managed Services?

At their core, traditional IT outsourcing and managed services enable your team to leverage information technology as a business advantage.

However, the service delivery and its scope are where the fork in the road starts to form.

Traditional IT services tend to be reactive. They work on a break-fix model. Something breaks, you call someone in to fix it.

It might be a one-time project, such as setting up a new server or a quick security patch after a breach.

However, once the issue’s sorted, that’s it. No long-term involvement, no regular monitoring, and typically no direct connection to your broader business objectives.

Managed services take a different approach.

Instead of jumping in only when things go wrong, your provider, also known as a managed service provider (MSP), becomes an integral part of your daily operations.

The MSP handles monitoring, patching, backups, and user support, all outlined in a service agreement that clearly defines response times and performance expectations.

The focus of managed services is on keeping your systems healthy and secure, not just reacting when something breaks.

It’s a more hands-on, proactive partnership that helps prevent problems before they become costly downtime.

In short:

• Traditional IT outsourcing model = reactive, short-term, and task-based
• Managed IT services model = proactive, ongoing, and outcome-focused

If your business is growing but your internal team is already at capacity, managed services can ease the pressure while strengthening your IT foundation.

What Is a Managed Service Provider (MSP)?

Unlike traditional IT providers that just show up when something’s already broken, an MSP takes end-to-end responsibility for your IT environment, including support, monitoring, and management.

MSPs don’t just fix issues. They’re all about helping your systems stay stable, secure, and aligned with what your business actually needs.

As an MSP, we work as an extension of your internal IT team.

We support medium- to large-scale organisations across Australia, helping them stay on top of their complex IT systems without piling on extra workload.

Our services cover everything, from cloud computing and cybersecurity to infrastructure management and Microsoft 365 support, all backed by ISO27001 and ISO9001 certifications.

The best MSPs won’t just respond to incidents; they’ll help you plan, reduce vulnerabilities, and enhance your team’s ability to deliver measurable business outcomes.

Why Do Businesses Need Managed IT Services?

When you’re managing a fast-moving IT environment, you shouldn’t solely focus on keeping the lights on. You should also look to stay ahead. But with evolving technology, constant cyber threats, and increasing pressure from business landscapes, that’s easier said than done. That’s where managed IT services make a meaningful difference. For mid-sized to large organisations, the value goes well beyond basic support. With the right partner, managed services provide:

• Improved business efficiency through automation, proactive monitoring, and reduced downtime
• Better use of internal resources, so your team can focus on the core business
• Enhanced security and compliance, backed by ISO-certified processes and round-the-clock vigilance
• Predictable, transparent IT costs, helping you budget more effectively
• Stronger alignment between IT strategy and business goals, through expert advisory and roadmap planning

At Truis, we boast proven client growth. We’ve helped many mid-market and large-scale organisations improve IT performance while lightening the load on their internal teams. All of this is thanks to scalable managed services tailored to your business needs, whether you’re undergoing digital transformation, expanding your footprint, or simply aiming for greater operational stability.

How Do Managed Services Improve Business Efficiency? 

When your IT team spends most of the day resolving support tickets or juggling vendors, strategic initiatives will naturally take a back seat.

Managed services solve this dilemma by shifting routine tasks, such as patching, system monitoring, help desk support, and backup management, to a dedicated provider.

That’s where your internal team gets the space to focus on innovation and business-critical projects.

At Truis, our service delivery model is built around proactive support. That includes:

• Remote monitoring and real-time alerts, so you’re aware of potential issues before they escalate
• Infrastructure and network management to reduce latency, improve availability, and optimise performance
• Automation of day-to-day admin tasks, removing bottlenecks from routine workflows
• Help desk and service desk support, freeing your team to lead strategy and development
• Cloud services and Microsoft 365 optimisation, ensuring scalability and ease of collaboration

All of which were on full display when Florsheim Australia, a fashion retailer, entered the Click Frenzy retail event for the first time.

Its online store saw a surge in traffic like never before. However, its legacy infrastructure, hosted offshore and running on aging hardware, couldn’t keep up.

Slow page load times and lag in transaction processing created bottlenecks that affected everything from customer experience to fulfilment operations.

We helped Florsheim migrate its website to a local host and move from IBM Power7 to IBM iSeries Power8, significantly increasing processing capacity while reducing core usage and maintenance costs.

The result? Page speeds improved by over a second, customer service backlogs cleared faster, and their internal systems saw more efficient data flow.

By investing in our managed IT services, Florsheim transformed a short-term challenge into a long-term digital win.

 Our team didn’t just solve the immediate issue. We helped set the company up for sustained success, with an infrastructure that now supports ongoing growth in online revenue and operations speed. 

Why Is Partnering With a Managed Service Provider Essential? 

Choosing the right managed service provider isn’t just a technical decision. It’s a strategic one.

The right MSP doesn’t just plug into your systems. It becomes part of your team, helping you anticipate challenges, reduce vulnerabilities, and plan for future growth.

Here’s what a partnership with Truis looks like:

• Proactive IT management, from monitoring and threat detection to reducing downtime and limiting exposure to cyber threats
• Specialised expertise across cloud services, cybersecurity, and infrastructure management
• Strategic planning and guidance that helps align your IT roadmap with your business objectives

But don’t just take our word for it. This kind of partnership is already making a measurable difference for our clients:

• Cornetts’ CEO partnership: For Cornetts Supermarkets, our relationship goes far beyond reactive support. Their chief executive officer saw the value of having a dependable MSP firsthand when we overhauled their point-of-sale (POS) system, which included setting up new hardware and end-user training for 171 branches.

“They listened to what we told them, and knew exactly what we wanted – it is a great partnership!”

Graham | Chief Executive Officer, Cornetts IGA 

• Remington Haus CIO trust: When Remington Haus needed end-user computing, its chief information officer chose Truis. What they gained wasn’t just technical execution, but a strategic advisor who could simplify IT, reduce noise, and bring the company’s technology plans to life.

“We’ve worked with Truis for our IT needs since 2018, finding their services to be reliable and competent.

They’ve provided us with solid end-user [computing] solutions and dependable server and storage options.

Their support team is responsive, helping to ensure our IT operations run smoothly.

We appreciate their commitment to providing steady and consistent IT services.”

Asanka | Chief Information Officer, Remington Haus 

In complex IT environments, MSPs like Truis bring more than technical savvy. We bring context, consistency, and a commitment to your long-term success.

That’s what makes the difference between just keeping the lights on and driving real transformation.

If you’re looking for a partner who understands the pressure of scaling IT without compromising quality, we’re ready to support you.

What Services Do Managed IT Providers Like Truis Offer?

Managed IT services go far beyond just fixing what’s broken.

At Truis, our approach is built around proactive management, deep expertise, and outcome-driven solutions that scale with your business.

We don’t just keep your systems running; we optimise and secure them, and help align every part of your IT environment with your business goals.

From day-to-day technical support to long-term infrastructure strategy, here’s what you can expect when you partner with us:

Proactive Managed IT Support and Help Desk Services for Pain-Free IT

Keeping your business operational means more than waiting for something to go wrong. It’s about staying ahead of issues before they impact performance.

Truis delivers proactive IT support designed to eliminate headaches and downtime.

Our dedicated service desk is staffed by a responsive, round-the-clock Australian team that understands your systems, providing exceptional support backed by guaranteed response times.

Need user management, remote troubleshooting, or software deployment? We handle the small stuff so your internal IT team can stay focused on your core business objectives.

With our pain-free IT support, your team gets fast, professional help when they need it, without the runaround.

Managed Cybersecurity and Data Protection Services (ISO27001-Accredited)

Security threats evolve constantly, and waiting for something to slip past your defence isn’t an option.

That’s why we’ve developed a comprehensive approach to cybersecurity, underpinned by robust processes that are ISO27001-accredited for information security management.

Our managed security services are designed to protect every layer of your IT environment.

From ransomware protection and hosted email security to managed spam filtering, we offer solutions to help reduce vulnerabilities and keep your systems compliant with industry regulations.

As part of our broader security strategy, we also implement security orchestration and automation response (SOAR) solutions.

These enable us to integrate your cybersecurity, IT, and operational tools through intelligent, no-code workflows that automatically detect, investigate, and respond to threats with minimal manual input.

With our certified, security-first approach, we can help your business:

• Accelerate incident response
• Reduce the risk of human error
• Achieve measurable time and cost savings from downtime 

With Truis, you gain more than just antivirus protection; you gain a trusted partner with a strategic security framework backed by certified processes, advanced automation, and real-time protection.

Whether you’re defending against phishing attacks or preparing for an audit, our cybersecurity solutions give you peace of mind, improved compliance, and stronger business continuity.

Managed Infrastructure and Network Services

Your infrastructure is the engine that powers your business. But without proper monitoring and maintenance, even the best systems can develop bottlenecks.

Truis offers fully managed infrastructure and network services designed to help you run at peak form.

That includes network and device monitoring, scheduled maintenance, and detailed reporting, ensuring you always have a clear picture of system health and performance.

From server upgrades to complex multi-site deployments, we work closely with your team to deliver reliable, scalable, and cost-effective infrastructure solutions.

A great example of our managed infrastructure and network services in action is our partnership with Brown Brothers Engineers, an industrial engineering company operating across Australia and New Zealand.

We helped them consolidate five servers into two robust, future-ready IBM systems while keeping the business fully operational.

The upgraded infrastructure, paired with our 24/7 monitoring, ensured business continuity and prepared them for anticipated growth.

“I have been in the IT industry for over 40 years, almost all of that with IBM hardware and software in several different environments.

I am nearing my retirement, but I do not want to leave the company [I work] for without support. I see Truis as the backup to my successor [in providing] this support.

Unfortunately, there is a lack of people with knowledge and skills in this specific area [of IBM hardware]. Truis [has] this. [The team is composed of] good, genuine people to work with.

They have professional processes in place, but [more] importantly, they get the job done.”

Wayne | AS400 Systems Manager, Brown Brothers Engineers

When infrastructure is managed correctly, it fades into the background, doing its job without demanding attention. That’s what we aim to deliver.

Managed Cloud Services, Cloud Migration, and Microsoft 365 Management with Expert Migration Support

The cloud offers flexibility, scalability, and cost-efficiency. But only if the migration is done right.

Truis provides expert migration support to help you move critical workloads, data, and systems to the cloud with minimal to no disruption and maximum confidence.

We manage your cloud infrastructure, including cloud-based document management, ongoing Microsoft 365 administration, and licensing, so your internal team doesn’t have to.

Whether you’re migrating from legacy systems or consolidating multiple platforms, we handle the complexity from planning to execution.

With Truis as your cloud partner, you gain more than a platform. You gain a roadmap and the technical expertise to navigate it, every step of the way.

Backup, Disaster Recovery, and Business Continuity for Reliable Data Protection

When downtime strikes, the clock starts ticking. Whether it’s caused by hardware failure, accidental deletions, or a natural disaster, the ability to recover everything lost quickly can make or break your business operations.

Truis delivers comprehensive backup, disaster recovery, and business continuity solutions to keep your systems protected and your people connected, no matter what.

Our approach covers:

• Encrypted, automated, and off-site backups
• Disaster recovery planning and simulation testing
• Ransomware protection with immutable storage options
• Rapid data restoration and failover environments

And these aren’t just theoretical solutions; they’re already making a real impact.

The Queensland Fire Department or QFD (formerly known as the Queensland Fire and Emergency Services, or QFES) approached us after one of the worst fire seasons in the state's history.

The organisation’s goal was clear: empower frontline responders with technology that could withstand extreme environments and support uninterrupted communication.

We helped them roll out 700 secured and fully configured tablets, complete with cloud-based device management and built-in antivirus protection.

“Truis [has] been excellent.

Throughout the process, I have brought in questions left of the field, and they jumped on the journey and helped me solve them without any hesitation.”

Tony | Chief Superintendent, Queensland Rural Fire Service 

This work wasn’t just about delivering hardware. It was about creating resilience.

By ensuring the devices were prepared, protected, and supported from day one, we helped the QFD maintain critical data flow and operations, even in the most unpredictable conditions.

That’s the kind of reliability we aim to deliver across every backup and business continuity strategy.

Strategic IT Consulting, Project Management, and Comprehensive Technology Audits

When your IT strategy aligns with your business goals, technology becomes more than just a tool; it also enables growth and expansion.

At Truis, our strategic IT consulting and project management services are designed to help you make confident decisions about your technology roadmap.

Whether you’re rethinking your infrastructure, planning for expansion, or navigating complex compliance requirements, we’ll guide you with clear, practical advice backed by over four decades of experience.

This strategic approach made a measurable difference for Associated Retailers Limited (ARL), one of Australia’s largest independent buying groups with over 500 retail stores.

After experiencing multiple IT disruptions, including a ceiling collapse that destroyed their server room, ARL leaned on Truis not just for emergency response, but for long-term direction.

We helped ARL turn a devastating event into an opportunity for strategic change, accelerating their move to a private cloud environment that was supported by an on-site recovery system.

From replacing physical infrastructure to migrating to IBM Power8 servers, Truis worked alongside ARL to rebuild their IT environment with future stability in mind.

“If anybody ever asks me who I recommend as an IT partner, I tell them Truis.

There is a sincerity and an authenticity to their desire to help, support and partner with their customers that I have not seen in other organisations.”

Kevin | Information Systems Manager, Associated Retailers Limited 

This level of trust doesn’t happen overnight. It stems from consistent delivery, honest conversations, and a shared commitment to advancing your business.

IT Procurement, Asset Management, and Vendor Negotiations for Optimised Investments

Choosing the right technology is only half the battle. Securing the best value and managing those assets effectively is where the long-term gains are made.

Through our managed services, you get:

• Hardware and software procurement with transparent quoting
• Asset lifecycle tracking and license management
• Electronic waste (e-waste) collection and sustainable disposal
• Supply chain optimisation with a “negotiation cheat sheet”

These are just some of the benefits you’ll get when you work with us. But where we really add value is in vendor negotiations. Our long-standing relationships across the industry allow us to secure competitive deals and flexible terms for our clients.

That and our vendor-agnostic mindset ensure you’ll not only get the right technology for your needs, but you’ll also always get the most practical one.

We don’t just help you optimise your vendor deals; we keep your IT investments working harder, lasting longer, and giving you the best returns.

What Industries Benefit Most From Managed IT Services?

Managed IT services are incredibly versatile.

At Truis, we partner with medium to large-scale organisations across industries, helping internal IT teams reduce risk, optimise performance, and scale without compromise.

Here are some of the industries where our expertise delivers real value:

• Professional, legal, and financial services: These sectors demand compliance, uptime, and secure collaboration. Truis supports clients across these sectors with Payment Card Industry Data Security Standard (PCI DSS) and Australian Prudential Regulation Authority (APRA) compliant solutions. Through these PCI/APRA-conforming technologies, our clients can minimise liability and ensure data security, stability, and efficiency.

• Healthcare and aged care: Providers need secure, remote-compatible systems that can safeguard your personal data. For Your Aged Care at Home, an organisation offering home care services for elderly individuals, we delivered a scalable, cloud-based setup that included remote device management, endpoint protection, secure backups, and disaster recovery systems.

“Truis is now an extension of our team. They didn’t just build a solution; they built trust.”

Izmir | Operations Manager, Your Aged Care at Home 

• Education and training: Schools and registered training organisations (RTOs) require scalable infrastructure to support digital learning and protect student data. Our solutions support hybrid environments and meet the strictest compliance requirements.

• Retail: High availability and fast performance are crucial during peak sales periods. We’ve helped retailers like Best & Less and Cornetts implement modern POS systems, scalable infrastructure, and enterprise resource planning (ERP) reliability to enhance customer experience and drive growth.

• Manufacturing and real estate: In both sectors, data accessibility and system uptime are non-negotiable. We help centralise infrastructure and secure key workflows, from on-site machinery to cloud-based platforms.

• Civil construction and local government: Councils require scalable, multi-site IT solutions that can adapt easily to changing needs. For the Central Highlands Regional Council, we deployed hyperconverged infrastructure that enabled automated backups. We helped reduce its data centre footprint by 50%, while providing the council with more space for digital transformation.

“Truis provided us with the technical expertise to migrate our systems to our Nutanix solution without any disruption.

We developed a really strong relationship with Truis because they went [above and beyond] the levels of service of other IT solution providers.”

Clinton | IT Manager, Central Highlands Regional Council 

If your industry demands operational resilience, uptime guarantees, or high data protection standards, don’t worry.

Truis delivers tailored managed IT solutions trusted by clients across sectors to keep critical operations secure and efficient.