Inside NinjaOne: The fan favourite RMM
A quick search on any IT forum will show you that NinjaOne is one of our industry’s favourite RMM systems. Right across the web, both MSPs and in-house IT teams have been singing the praises of the endpoint management and RMM solution. Importantly, this isn’t a case of hype feeding hype: NinjaOne has the pedigree to back it up.
In G2’s first quarterly report of 2025, NinjaOne took out the top-rated choice in over 12 major IT categories.1 On top of taking out the prized position of top rated endpoint management solution, NinjaOne also took out the win in the Best Results, Best Usability, and Best Relationships categories across various enterprise IT and mid-market segments.
Still not convinced? In the last 12 months alone, NinjaOne became an official 2-time winner at the SDC awards, claiming the gold in both Service and Digital Transformation categories; they’ve been named in yet another ranking of the industry’s best workplaces3, and they’ve collected yet another win in the Best Customer Service category at the 2024 SC Awards.4
It’s certainly impressive stuff, but for in-house IT teams, the real question is whether NinjaOne can actually solve the day-to-day headaches of keeping a growing business secure and productive.
Why NinjaOne stands out
NinjaOne’s platform is built for moments where you’re juggling a barrage of tickets, racing against a security deadline, and trying to keep users happy—all at once. You gain a single, real-time view of every endpoint in your environment, so there’s no endless window-switching between separate systems. At a glance, you’ll see which workstations need attention and which devices have fallen behind on updates.
From there, automated patch management takes care of critical updates across Windows, macOS, and Linux devices. That means fewer late-night patch sessions or frantic checks to ensure no one’s laptop is missing a security fix. Because it’s all happening in the background, end users don’t have to deal with sudden restarts or mid-day disruptions—a seemingly small detail that does wonders for morale and productivity.
Streamlined ticketing and reporting
Another standout is how well NinjaOne integrates with popular ticketing systems. That’s crucial for IT teams that already have established workflows—there’s no need to replace everything you’re used to and start fresh. By pulling issue creation, tracking, and resolution into one console, you spend less time hopping between different tools and more time tackling genuine problems.
And while you’re sorting through tickets, detailed reporting keeps you in the loop on patch statuses, security compliance, and overall device performance. This isn’t reporting for reporting’s sake; the insights help you spot patterns before they escalate. After all, if three devices are having the same network hiccup, you’d rather find out fast—preferably well before your team’s helpdesk lights up like a christmas tree.
Proven in the real world
If you’re wondering whether this all delivers more than theoretical benefits, take a look at North Sydney City Council.5 By adopting NinjaOne’s automated patch management, they achieved a 50% boost in patch reliability—reducing tedious admin tasks and freeing their IT team to work on meaningful projects.
Truis x NinjaOne
We’re proud to partner with a company and platform that solves real, everyday problems for in-house IT teams. It’s a platform—a single pane of glass—that helps streamline your environment, reinforce security, and keep stakeholders happy, all without drowning you in extra admin. It also aligns seamlessly with modern security frameworks, so you can rest assured you’re covering compliance without an extra layer of complexity.
Sources
1 NinjaOne, Customers Rate NinjaOne No.1 in 12 IT Categories in G2’s Winter 2025 Report.
2 NinjaOne, NinjaOne Wins in the 2024 SDC Awards.
3 NinjaOne, NinjaOne named to Built In’s 100 Best Places to Work, 2025.
4 SC Media, SC Award Winners 2024 NinjaOne – Best Customer Service.
5 NinjaOne, North Sydney Council Switches from SCCM to NinjaOne, Instantly Improves Patching Capabilities, 2025.
