Unlock the Full Potential of Your Business with Managed IT Services in Melbourne

Unlike traditional IT support, wherein you pay for every fix, MITS is a live service. It works as a subscription like Netflix, which begs the question, “What exactly am I paying for monthly?”

Here’s what you’ll get when you sign up for ours:

• Help desk services:
  • End-user support: Is your team or are your customers having problems with new devices and software? Our on-call support is ready to help get these technologies up and running.
  • Urgent issue resolution: Critical IT issues can occur unexpectedly, and they can’t wait. Fortunately, our technicians are available at any hour of the day.

• Disaster recovery:
  • Automated backups: In case of major disruptions to your organisation’s IT infrastructure, our in-house data centres and partnerships with prominent cloud computing providers ensure your data is securely saved, so you’re back online fast.
  • Business continuity planning: Not only do we implement and test backup systems, but we also help you prepare for the worst by creating a comprehensive disaster recovery plan.

• Professional processes:
  • Regular system updates: Outdated tech can hold your business back. We prevent that from happening through future-proofing strategies.
  • Vendor management: We work with the top vendors, including IBM, Dell, and Lenovo, to ensure you get the tech that your team needs to function effectively.

If you want to learn more about what our managed IT services can deliver, just contact us. 

You can schedule a cost-free consultation by calling 1800-777-111 or filling out our Contact Us form.

Picking an IT partner is a significant decision. After all, this team will handle the technology that helps your IT department keep your business running and allows them to focus on your core competencies.

But with so many MSPs in Melbourne, how do you pick the “right” one? Fortunately, you don’t need to be a tech expert to spot a reliable MSP—you just need to know what to look for.

Here are critical factors to consider when choosing a managed service provider in Melbourne:

• Experience that matters: An MSP with years of local experience will have encountered every kind of tech challenge, which is critical in solving IT problems your business may encounter.
  With 40 years of experience providing managed IT services to businesses across the country, we’ve encountered and solved a wide range of IT challenges.

• Strong client relationships: Many MSPs highlight the number of clients they’ve serviced—and we do, too. But how many of those clients have stayed?
  Work with a managed service provider who prioritises building lasting partnerships, not just contracts.
  Look no further. Check out what clients have to say about us.

• Transparent service offerings: The best MSPs clearly outline what’s included in their MITS, from cybersecurity to cloud services like Microsoft Azure—no vague services or promises.
  And you shouldn’t worry. We outline our responsibilities to maintain and support your Melbourne business in our managed service agreements (MSAs).

• Free consultation: A reputable managed IT service provider will listen to your needs before pushing a solution. After all, it understands that every business is unique.
  While we pride ourselves on staying at the forefront of innovation, we prioritise giving you the right tech. We tailor our solutions to our clients’ unique aspirations.

If you’re tired of guessing which MSP will actually deliver, here’s a step-by-step approach to finding the perfect match for your Melbourne business:

• Check their track record: Saying how their MITs can do this or that is different from demonstrating it. A genuinely reliable MSP will have examples of how they’ve helped businesses like yours.
  
  Check out our case studies to discover how our MITS, people-first approach, and outcome-based solutions have helped other Melbourne-based enterprises.

• Assess their responsiveness: Many managed IT service providers will promote their lightning-fast response times. However, few can put that promise into practice. So, test them.
  
  Our expert technicians are always on the other end of the line to promptly address concerns, whether pre-sales questions or critical tech issues that need resolution.

• Verify their expertise: If you’ve worked with MSPs before, only to be burned by false promises of expertise, you’d likely want your next IT partner to have proof of their supposed tech wizardry.
  
  We have various certifications, accreditations, and partnerships with industry giants, such as Cisco, Microsoft, and Nutanix, to support our claims of reliable and effective managed IT services.

• Meet the team—yes, really: Don’t fall for bait-and-switch tactics. Some MSPs say one thing on their website, like tailored IT solutions, but push off-the-shelf fixes when you finally talk to them.
  
  That’s why we offer free consultations. We want you to experience first-hand how we dive deep into your business needs to give you a custom solution that drives measurable growth.

Remember, a truly reliable managed service provider won’t just fix problems—they prevent them while aligning tech with your business objectives and Melbourne’s competitive landscape.

Let’s address the question every business owner or IT manager in Melbourne considering managed IT services wants to know: “What’s this going to cost me?”

Unfortunately, MITS aren’t a one-price-fits-all solution. Various factors can influence potential costs, including:

• Business size and complexity: A medium-sized retail business with 50 employees will generally pay less for MITS than a large-scale enterprise with multiple locations and IT environments.
• Service level: Our MITS are split into several tiers: Essentials, Silver+, Gold+, and Platinum. Each of these levels has distinct inclusions. We won’t sugarcoat it: The more help you need, the costlier it can get.

But there’s good news: Even with this phased pricing structure, our managed IT services can be more cost-effective than traditional IT support. Here’s why:

• Predictable pricing: When you partner with us, all of your IT costs will be consolidated into fixed monthly bills. That means you avoid surprise expenses even if your server crashes in the dead of night.
• Proactive care: With our 24/7 monitoring, we can spot potential issues brewing and stop them in their tracks. Remember, it’s cheaper to prevent fires than to fight them.
• Scalability: With our flexible contracts, you can upgrade and downgrade services when you need to—an ability that can be crucial if you’re running a seasonal business.

But, while cost matters, the real question is, “What’s the cost of not having reliable IT?” 

Here’s a hint: unplanned downtime costs Australia approximately $86 billion.

When it comes to your business’ IT, you deserve more than a hardware and software vendor—you need a partner who genuinely cares about your success. That’s what sets Truis apart.

For 40 years, we’ve been helping Melbourne businesses like yours solve IT problems and unlock new opportunities—not with impersonal tech jargon but with human-centric solutions that align with your goals.

Here’s what that looks like:

• Tailored IT strategies: We don’t believe in one-size-fits-all approaches. Your business is unique, and your IT solutions should be, too.
• Exceptional customer support: Our team doesn’t just cycle through tickets—we build lasting relationships through prompt care.
• Proactive, not reactive: We prevent issues before they disrupt your workflow, saving you time and money while helping reduce your stress.

Choosing an MSP is a significant decision, so you’ll want proof—not just promises. Fortunately, we have that. 

Here’s why hundreds of Australian businesses trust us as their IT partner:

• Four decades of trusted expertise: Founded in 1979, we’ve evolved alongside technology and resolved a wide range of issues—from early hardware fixes to today’s cloud computing and cybersecurity challenges.
• Homegrown: As an Australian-based MSP, our local support team understands the unique operational nuances and regulatory environments faced by Australian enterprises.

We’re adept at working collaboratively with established in-house IT departments across the country, from Sydney to Brisbane, and we have a dedicated presence in Melbourne’s corporate sector.

• Industry-leading credentials: Our ISO27001 and ISO9001 accreditations demonstrate our rigorous adherence to industry standards for information security management and reliability.
• People-first IT: It’s in our name—“Truis” comes from altruism. We’re committed to putting your needs first. And that starts with avoiding confusing tech-speak so you understand the tech you’re getting.
• Real results, real clients: Don’t just take our word for it. Here’s what our clients say:
  

  “Our journey with Truis has been exceptional.

  The technical support our team receives is outstanding, instilling in us the confidence to elevate our IT framework and paving the way for the launch of additional platforms.

  We deeply value our relationship with Truis and are eager to continue building upon projects we’ve explored together.”

  Jacob | Chief Finance Officer, PNG Ports