“This was the largest technology refresh project at Best & Less in a long time and many different teams pulled together to make it happen. Truis’ contribution to this project was exceptional. Managing the procurement, set up, distribution, reverse logistics, and providing general support throughout, they were key to the success of this project.”
Craig Nobbs
Head of IT
Best & Less
Key project objectives:
- Ensure the POS refresh is rolled out to all stores without disrupting any of the customer experience.
- All new systems must embody the essence of Best & Less as a brand, today. Aesthetically, they must support the Best & Less brand positioning as a modern Australian retailer.
- For a resilient future, all critical hardware must have strong maintenance programs, robust rapid recovery measures, and be easily replaceable.
Preparing the hardware
In collaboration with HP, we determined the ideal specifications for the new POS systems. To guarantee that each device was reliable, uniform, and immediately operational upon arrival at the stores, we undertook pre-imaging at our staging facility. During this phase, our partnership with Best & Less was integral in developing a migration strategy that aimed to minimise any impact on their business operations.
On-site installation
The execution of the project began with Truis conducting an initial on-site installation. This step was crucial in establishing a Standard Operating Procedure (SOP), which set the benchmark for the nationwide rollout.
During the pilot phase at select stores, Truis’ Project Managers provided insightful suggestions to further improve the experience for Best & Less staff and customers, thereby setting clear, targeted outcomes for all subsequent on-site installations. Following this pilot phase, Truis efficiently managed the logistics for national distribution and coordinated with on-site engineers to ensure seamless installation across all 188 stores.
Reverse logistics
Supporting Best & Less with the lifecycle management of decommissioned assets, we coordinated a process for gathering all outdated store hardware and transporting it to our warehouse.
From there, the equipment underwent an extensive audit and sort process. Depending on each item's condition and potential for reuse, we either recycled it; repurposed it for further use; engaged in sustainable e-waste disposal; or if it was an item of value, we returned it to the Best & Less head office.
However, the sheer influx of returned equipment posed a significant logistical challenge for Truis to navigate. To manage the enormous and ongoing deliveries of decommissioned assets, we immediately implemented measures to ensure every item could be processed promptly. We also increased our engagement with partners and programs that specialise in circular asset management. This approach enabled us to fulfil the project's demands without disrupting the flow of other client shipments.
“Truis was always accommodating. They were always more concerned with supporting our requests than the impacts these changes would have on them."
Craig Nobbs
Head of IT
Best & Less
“This project was delivered ahead of schedule, on budget, and with no negative impacts on customers or staff. Truis was a key part of that.”
Craig Nobbs
Head of IT
Best & Less
HP and Truis have a strategic alliance poised to redefine the retail technological landscape. Together, we aim to deliver superior and cutting edge products, while also promising world class customer service. Join us in bringing your retail experiences into the modern age.
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